JennAir Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
566
Average Rating
4.7/5
frustrated homeowner
the service techs was great, but the phone system was horrible couldn't reach a person to talk to about inconsistencies of the orders, or to make changes, like parts for the tech was not rec'd so when tech got there he couldn't finish the job cause no replacement parts was available.
Sharon S,
Branchville, NJVery helpful
Tracy quickly identified the issue and solution and even took the time to look at another appliance I was having difficulty with. He explained everything in a way that was very easy to understand.
Eric L,
Towanda, PAjenn air repair
Michael did a great job identifying the problem and fixing it. Any complaint I have is not with Michael but rather with the scheduling window. Having to remain at home from 8 to 5 when the home office must realize the technician will not arrive until late afternoon shows little concern for customer time.
Julie G,
Warwick, RIAmazing
Work so hard brings all the tools and doesn't quit until he finds the problem!
Jill B,
Potomac, MDVictor C Rating
Victor C returned to determine the cause of a malfunctioning new replacement part that was installed on 15 May. He is a highly knowledgeable technician and it appears that the malfunctioning part has been repaired and the Jenn Air double wall oven is working properly. Victor advised that if the problem returns, that we should video the incident so that any returning technician can gain a clearer understanding of the malfunction. Thank you for sending this fine employee who is very personable and proficient.
Iris J,
Elkton, KYfollow up for repairs
Bryan found the problem with my oven and hopefully will see him on the 28 to complete my repairs
Sharon S,
Branchville, NJTechnician
Very polite, even though the parts ordered did not fix the issue
Zane M,
Winchester, VATech support
Pierre was knowledgeable and fixed the problem. Thank you very much.
Bernice B,
Dayton, OHPlumber
Great w his work efficient and great work Thank you
Janice G,
Yorktown, VAExcellent Service Technician
Though the wall mount oven is not fixed yet, the Sears tech did all he could to assess the problem and ordered parts which hopefully will be what my fix the problem.
Dennis D,
Sedona, AZ