Frigidaire Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

7.5K


Average Rating

4.7/5

Disappointing experience
April 29, 2025
Overall rating

Sears Home Services was engaged by my HomeServe account to come take a look at my dishwasher in early April of this year - 2025. I was rescheduled four times and then completely no-showed the fifth. The reasons were: -No part available so it had to be ordered and appt r/s -Technician was not going to make it within the time window allotted and said it was a 2 hour job - appt r/s to next day -My appt was r/s from the previous automatically to the day after at a time which did not work for me -When I received a call from the technician I asked to please give me an hour - he said we would have to r/s -The final reschedule (04/24/25) - no call, no voicemail, no text and the technician completely no-showed me. I found out as I received an e-mail saying that the order was closed. I double checked with my front-desk in my condo building and they confirmed nobody ever came to inquire at the front desk either. I never received a phone call any of these mornings by a rep or a technician to let me know they were coming even though that is what I was told would happen. It is absolutely impossible to get a hold of a live person over the phone or on chat since everything is automated. Very disappointing experience considering the multitude of days I have taken off from work to accommodate this.

J.I.E,

Minneapolis, MN

Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1746048992444

Technician
April 29, 2025
Overall rating

Technician showed up did not have part which was requested in the notes. Stated he had known way of ordering the part , it was pointless of him showing up as we still have an issue .. poor customer service acted like he didn't want to be here.

John H,

Victoria, TX

Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.

Sears Home Services on 1746048596881

TECH WAS HIGH
April 25, 2025
Overall rating

The tech was using meth in his truck and refused to help me. He was stumbling and slurred all his words. He wanted to use my restroom and i said no and he closed my claim saying I refused service!! Our refrigerator is broken and he's now texting me saying that he refused the claim, sorry! DRUG TEST YOUR PEOPLE!! THIS GUY WAS EXTRA UNPROFESSIONAL AND HIGH AS A KITE. MY DAUGHTER SAW HIM SMOKING METH IN HIS VEHICLE THAT HE SAT IN FOR 20 MINUTES BEFORE COMING TO MY DOOR I WANT A SUPERVISOR TO CONTACT ME!

UNREAL!!,

Evans, CO

Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1745703175406

Unprofessional
April 24, 2025
Overall rating

When David came out to provide service, he was training another employee and was extremely rude and unprofessional to his trainee, insulting him and questioning his ability to do the job. I was embarrassed on his trainee's behalf; I could not imagine being spoken to by a mentor on the job in front of customers that way. David came out a second time just to let my home warranty company know that I needed a replacement dishwasher. He left without draining it, leaving us with stagnant water that we cannot drain while we wait for our replacement.

Chris,

Allison Park, PA

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1745618616754

Upset did not show up nor called
April 24, 2025
Overall rating

From the beginning the address was incorrect and tried to use the chat system and 1-800 number to try and get it fixed along with notating it in the service notes. No phone call to us at all either. Still in need of technician to come out and fix. The automated systems are not user friendly and was not able to get ahold of a live person to address the issue.

John H,

Victoria, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1745544993774

Poor service and attitude
April 22, 2025
Overall rating

Sediq was rude, condescending and dismissive. Treated me as if I am an idiot. He refused to listen to my concerns and left without repairing the issue with my refrigerator. I asked to speak to his supervisor and he stated he IS the supervisor. Horrible representation of company Zero stars

Linda C,

Triangle, VA

Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.

Sears Home Services on 1745443937016

Not Happy. Refrigerator not Working .
April 18, 2025
Overall rating

He made it worse. I want a full refund. I had a working refrigerator with no ice maker. Now nothing is working on the refrigerator. Not happy at all. Food will be lost!!!! Do not use this repair service. Technician was arrogant and does not know his job. He told me he needed to replace the entire control panel.

Robert Butterworth,

Cazenovia, NY

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1745011842291

Service
April 16, 2025
Overall rating

Technician did not call and did not show up for the appointment.

Danny M,

Williamstown, KY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1744841036432

SEARS TECHS ARE NOT RELIABLE BAD
April 09, 2025
Overall rating

I have 2 different sears technicians came out to fix my Fridge 3 times, promised to order parts and come back, each time they came back they kept saying a bunch of lies, I will order the parts and come back to fix it. Guess what Fridge still not fixed. I have to call another contractor. PLEASE PEOPLE DO NOT USE USE SEARS APPLIANCE REPAIR NOT RELIABLE!!!

John P,

Bowie, MD

Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.

Sears Home Services on 1744321134326

No call no show
March 11, 2025
Overall rating

What you could do better is show up not Charge for services not rendered call and speak English keep costumers informed of what is going on not change appointments in the middle of the day your supposed to show up

Sam C,

Reelsville, IN

Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1741815481151