Dryer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer Dryer Service
Customers should not have to sign documents on a phone. There should be paperwork (hard copies) and easy to read. A paper copy of service should be left with customer. Also tech demanded I sign on his phone that there was cosmetic damage on my washer and dryer. There was very minor things I didn't even see until he pointed it out. I told him to put minor cosmetic. He no, cosmetic is cosmetic. Didn't care for the attitude. I had to sign his phone 4 or 5 times. Nobody should have to sign anything that many times and before the work is done. I still haven't received the paper copies of what I signed. I will not doing business with this company again.
b, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 25, 2023
over $500, 2 full days out of work and a Saturday
After over $500, 2 full days out of work and a Saturday, we are still having the same issue we were before it was "fixed". Our dryer still makes the same horrible noise when its first turned on. Rollers and belt have been replaced but no better.
Laura H, Temple, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 25, 2023
Provide appropriate customer treatment.
Even though the service man had a large van, he refused to take the large box with broken dryer drum. Rude & unprofessional treatment to clients who have been long time Sears customers with service warranties.
Steve B, Northridge, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 23, 2023
Too long to finish repairs
It takes to long to complete repairs when pairs arrive. Went 3 weeks no frig. Can't talk to human voice only computer
Lawrence K, New Smyrna Beach, FL
Dryer
Still not working
Michele B, Lemont, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 11, 2023
1st Sears Service Call Experience
I was completely satisfied with original service call and felt received good status update on the not working dryer. I chose to not repair and puchased a new dryer. 2nd problem requested was to replace cracked Washer lid. He suggested ordering the replacement lid for the Dryer, which was not available and a service person could return and install with no additional diagnostic fee. I had suggested that since I had requested the replacement in the initial repair call, I was looking to not paying an additional diagnostic fee. I expected the original fee plus their profit on the part would be accepted.
Linda S, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 23, 2023
Not functioning properly
Dryer will not complete a cycle saying clothes are dry, ran through 4 cycles and still not dry. Load consists of 4 shirts 5 pants and 2 towels
Linda C, Tomball, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 04, 2023
Dryer repair
The dryer is still not repaired after 5 weeks of screwing with this. . I'm speechless. Never dealt with this kind of service. Still getting E 61 error. Erick left saying it was repaired. He did not test it long enough. You'd think this could be figured out by now. This is not good service. Communication is poor.
Carolyn G, Centennial, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on November 04, 2023
Dryer repair
Service person had different problem diagnosis than the first technician. Part that was ordered wasn't used and was left behind. Technician agreed that there was another problem but left before clarifying what Sears home services was going to do about it. I need to speak with someone about how you plan to fulfill your obligations under my service plan.
Bart L, Sulphur, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 03, 2023
Washer needs replacing
Yes he was very friendly and helpful when he diagnosed the problem;
Sharon R, Franklin, WI
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on November 01, 2023
