Dryer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
quality of service
Poor quality when I tried to call re: a refund. Transferred four times. First person cou ldn't talk english. very frustrating
Shirley G, Duluth, MN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 01, 2024
followup
we have a case number 7773114 for a dryer replacement. Blum emailed us yesterday there are no more parts avaiable. We have been trying to resolve this issue since our first apt on 12/9/23. it is now 3/23/24. we have been told we will speak with off line team. Blum maintenance sent me an email, there are no parts. when do you plan on replacing my dryer,this seems like a scam, I used to love and trust sears
Edward K, Wading River, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 21, 2024
New Samsung gas dryer does not complete the cycles
He was helpful, but did not resolve the problem. The gas dryer is not fixed, because the cycles don't work, the machine turns off after 2 minutes every time .
Sylvia R, West Palm Bch, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 12, 2024
Just ok
Technician gave advice for possible fixes for my dryer. He said he couldn't fix it because the error code did not pop up as it did before. He gave an estimate that was very high( I could just buy a new dryer for that cost) He also had mud on his shoes and did not put on shoe covers. There is now mud on my laundry room wall and floor. Basically I paid for a high estimate and advice. Didn't seem worth it in the end.
Staci G, Ashburn, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 10, 2024
Order Number: 000842041393036
Bob did a fine job. He was friendly, efficient, and punctual. Give him an A. HOWEVER, Sears Home Services left much to be desired.. 1. The service call was scheduled from 0800 to 1700, effectively tying us down for 9 hours. Surely service calls can be scheduled with a narrower window; other providers certainly do. 2. I responded to this message: "Please visit your appointment page to add your Model/Serial number. A Sears Virtual Technician may text or call you to discuss the issue with your appliance. Responding will allow your Technician to have what is needed to make a successful repair on the 1st trip to your home." and included an accurate diagnosis of the problem: a broken belt on the tumbler. The technician, nevertheless, showed up with NO parts. Thus we had to wait 5 more days and another 9-hour vigil. On the day scheduled, my wife was to have a medical procedure and I had a meeting scheduled. Our choices were take this date or wait another week. 'Bob' kindly agreed to schedule us as his last call, so we were able to keep our other obligations. 3. The necessary parts, which Bob said he had stocked on his 'regular' truck had to be ordered. For some reason they were delivered to us rather than the technician, so I became responsible for tracking them and making them available for your technician. One part arrived literally minutes before your technician and only because I chose to forego some important errands in order to come home and check the postal box. Had the part not arrived, we might have waited a second week for a simple repair - one which I have done in my younger days. 3. Once the service was scheduled, we were flooded with notices, multiple robo phone calls, text messages, and e-mails. One reminder a day or two before the service would have been sufficient. In summary: an A for Bob; D- for Sears Home Service.
Carol E, Lawrence, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 09, 2024
Samsung Dryer repair
The tech was very kind. However, he did not fix my issue. The squeaking is still happening tonight post him leaving. He did not replace any parts even after I suggested belt and idler pulley. I have videos from this evening.
Steven Jones, Georgetown, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on January 10, 2024
41513235
The technician was fine, but the reason why I call Sears is to get it fixed right away. The technician came with a service van that didn't have any parts needed for the job and I would have to wait another week for the part to come in on top of the week that I already waited. I don't think I should be charged for a service call.
Michael K, Greendale, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on January 08, 2024
Dryer. Repair
Chris checked dryer and replaced a fuse on 12/28/23. Dryer worked for a couple of loads and stopped working on 12/30/23. This was the third service visit for the same problem. Chris was great but didn't fix the problem.
Richard P, Holts Summit, MO
Customer service response - Dear Richard thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 01, 2024
Ms hall
The work was completed The room was left a mess never cleaned up behind himself Floor was super sticky and dirty he never put slippers on his shoes or layed down a blanket to put dryer on He Evan left all the bad parts plus the new part boxes I have pictures
Mollie H, San Ramon, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 27, 2023
Nice guy and quick service
He was a nice guy and changed the parts quickly on my dryer. However, my dryer is still not working properly. Its turns on but is not heating up. He left saying it was fixed; however, that wasn't a true statement. I should have tested it before he left.
Lakrystal S, Compton, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on December 27, 2023
