Double Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.7K
Average Rating
4.8/5
Randall
He did a great job! Arrived when expected and solved the problem with my oven very quickly.
Robert Guida,
Ferriday, LAWall oven diagnostic and possible repair
Austin's communication and promptness were both excellent. He was polite while he was here and succinctly provided a clear picture of what he found. Before the appointment he requested information about the oven, so I was surprised that after a very brief look at the unit, he wasn't able to pull out the oven alone to actually look at the fan and said it would require another person, a dolly, and another technician at an additional charge. time. In the meantime, he attempted to locate parts online for my oven and he realized no parts were available b/c of the oven's age.. It seemed a service call was unnecessary: the info I provided prior to Austin's visit, if it would have been examined, would have led him to realize there wasn't much he could do. I would have REALLY appreciated saving that service call fee since it now appears my oven must be replaced.
Jodi M,
Tulsa, OKOven repair
Arkadiy proved technically competent; he diagnosed and repaired our oven in short order (so short, that I was more than surprised at the labor cost). However, he needs to work on his inter-personal skills in terms of his interaction with his customers.
Gordon A,
Salem, MADouble oven repair
Technician did not notify his estimated time of arrival. The tracking app stated around 11, but he did not arrive until after 12, with zero communication. Did not have a very good working knowledge of the oven and did not provide good insight as to whether to proceed with a repair or do without the convection function.
Curtis H,
Acworth, GAService was great, all day time window is tough
Warren knew exactly what the problem was and fixed it quickly. However, Sears policy of a 9-hour repair window is borderline unworkable and I need to find somebody who won't burn 2/3 of a work day of mine for 15 minute repair.
Edward M,
High Ridge, MOreview of washing machine repair and stove repair
The frustrating part of these repairs were waiting for the parts to arrive (about 3 months for the washer and a month for the stove). Once the parts arrived, the technicians were professional and completed the repairs in a timely manner. I had to call or go online to check the status of the part orders.
Cheryl L,
Colchester, CTRepair service call to fix Jenn-Aire double oven
Peter did a good job identifying the problem, but said Sears would not try to get another control board because manufacturer no longer has parts for this oven. Said I would have to find a new board. NOT GOOD CUSTOMER SERVICE
John S,
Roberta, GATechnician Visit
The Technician was prompt and professional and thoroughly explained the situation.
Derby T,
Memphis, TNOven repair
Allen did a nice job finishing the job. It took a long time to get the back-ordered parts. The issue was that I found multiple of them available online, including some at Sears Parts. Why would you not get it from one of those sources instead of waiting for weeks? It appeared to me as though you ordered refurbished parts, and the ones on line were new. Not my issue.
Gerald A,
Saint Paul, MNSharp Microwave repair.
You were prompt in setting the repair appointment and your repair technicians were timely. Unfortunately, the needed parts were not available and we had to cancel the repair. Not your technicians' fault. However, your communications with me were unclear and contradictory, causing unnecessary confusion.
Peter M,
Clarks Summit, PA