Dishwasher Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixed but not completed
Dishwasher was fixed but tech could not return dishwasher to its original position. Last tech who diagnosed the needed repair was able to do so without issue. But now the appliance sticks an inch out from the counter. Have had to request second tech to remedy a problem that should have been dealt with at time of repair. Frustrated and disappointed.
Brian C, Silver Spring, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 27, 2023
dishwasher
We started up our dishwasher after dinner tonight and after about 20 minutes of it running, we left the kitchen thinking it was good and we went back in the kitchen only to find tons of water and suds. I took the bottom off of the dishwasher and the clip that holds the hose on to the pipe was not even on it. So needless to say, my wood floor sucked up tons of water. Glenn is not a people person. He comes off angry.
Peter H, Gardner, MA
Customer service response - Dear Peter thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2023
Not impressed
Tech was kind of rude and tried to argue about which door he wanted to come in
Imani C, Columbia, MD
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 25, 2023
Bessie hinton
Will need a recall; after turning the dishwasher on after technician left , a loud there is a loud bumping noise that was not there before. Bryan heard the noise before leaving, but thought it was the water lin. This was not the case, so after sears cancelled my appt. From 10/17 to 10/24, I am still without a dishwasher very dissappointed!
Bessie H, Florissant, MO
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 25, 2023
Did not test repair
Dishwasher still won't heat up no dry. Heating element won't come on. Must be the switch. Still broken.
Andrewsusa R, Danville, CA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 18, 2023
Missed appointment last week
Last Wednesday waited all day for nothing! Never showed up! Nothing to do with the tech guy, Donald!
Fred L, Austin, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 18, 2023
He was nice, but didn't really fix it.
He was very nice and courteous, but we could never replicate the error, and then 1 hour after he left, the error came back. Wish he would have investigated better to figure out the issue, I'm not bringing you guys back just to pay another $100+ to tell me the same thing….
Eric B, Norman, OK
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 13, 2023
Not complete
Leroy wasn't able to complete ser ice bit how do they expect older women to move appliances? That is ridiculous.
Daphne A, Philadelphia, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
Pretty rude
Our service provider was pretty rude and dismissive. We have an expensive Bosch dishwasher that started making a loud rumble. The service provider blamed it on low temp water and suds. No conditions have changed as to how we use the dishwasher. I don't feel like our issue was handled.
Unhappy, Ladson, SC
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 13, 2023
Horrible!
He was supposed to change the 4 set of wheels on our dishwasher plus the seal. He only had 3 sets of wheels on hand so he replaced just 3 sets of wheels. He said he was going to order 1 set of wheels and the seal, but he never did. We only found out because we followed up. He closed the call (job) so it will reflect to management that he completed the job.
Matt C, Stevenson Rnh, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
