Dishwasher repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 13647 Reviews
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This was a nightmate from the 3rd appointment starting in Nov. Multiple cancelled appointments. Wrong parts ordered 4 x . We have been w Sears for 45 years and never had these issues. Finally they agreed to replace the dishwasher the beginning of Feb. It was delivered March 24th. No technichian available and I had ti hire and pay for a install. Now will wait for over 3 wks to get reinbursed. Oh we have a service contract on all our Sears products. This should not happen. I had to rate several just to get it to send. Sears DID NOT do any install. I had to hire soneone.Daryl, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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It was 2 people that came in looked at the filter screen at the bottom of the dishwasher, removed and cleaned it and then replaced it and ran a short cycle. When told that the dishes didn't come out very clean if they weren't thoroughly rinsed prior to putting them in, their response was that you need to rinse before it you want them to come out clean. I paid over 600 for a dishwasher and I need to "wash" my dishes before I put them in the dishwasher. I paid over $200 for a warranty service that I was told I could get my money back if I didn't use the service. Well that wasn't true either. If this was my only experience with Sears, it would be my LAST.Hi Kathryn, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Dishwashers issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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The email I received from Sears prior to the "repairman's" arrival said the person would arrive in a Sears or A&E (I think) truck. He did not. Nice, efficient man, but with the way things are today I was a bit apprehensive as to whether it was the person I was expecting. He explained by saying he was a third party. Well, ok, but you should not say he would be arriving in a Sears truck.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Used this service before and was very satisfiedHi Joel, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The service tech himself was wonderful. But the time for getting a water pump for a Sears Kenmore dishwasher took 4 months or more!HI DONNA ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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It was nearly impossible to get the phone support to understand the problem, especially when two of the replacement parts arrived broken. This caused month's worth of installation delays. However, once the repairman arrived, he did a great job.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Repairman on time, friendly and informativeThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Trustworthy, competent service team.Dear LAURA , Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Sincerely, Samuel G Sears Member Services
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The technician suggested I purchase the Sears warranty plan and I am happy that I did. It saved me a great deal of money and worry.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My technician was on-time and professional as well as knowledgeable.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!