Dishwasher repair reviews

EVERYTHING WENT AS PLANNED AND WITH GOOD VERBAL AND EMAIL COMMUNICATIONS

Very good service

This is the third visit for the same issue. On visit number two parts were replaced. Last week it was suggested that our dishes are too clean when we put them in the dishwasher. So we followed his instructions to make sure that some items were not rinsed off. Result some items never came clean.

Our technician was scheduled to be here between 1:00 and 5:00. I started getting notices about 2:30 that he was x-amount of stops away, and the times began to be updated. It began to be clear that he would not make it by 5:00, so I started a chat with an agent to contact him. Two chats later, and after 5:00, he was still one stop away. l had another appointment, and I could wait no longer, so I tried to reschedule. I would have been more patient and understanding had this same technician not already been here for this same dishwasher 3 times before to no avail. In fact, my request for a different technician had supposedly been granted until that day when "all other technicians were overbooked." The chat feature leaves a lot to be desired. I was promised that the routing team would call me the next day. When that didn't happen, I chatted again (since there is no number posted to call), and was given 4 numbers to contact and that they would replace this dishwasher as a lemon. Finally, I reached a "real person" who then scheduled another technician to come the next week as I needed 4 "irreparable or uneconomical to repair visits" to qualify for replacement...and I only had 3! This GE dishwasher has been seen 6 times in the last 2 years. I have zero faith in Sears technicians to fix it, and I hope the other appliances we bought from Sears (including a Kenmore refrigerator that took 3 visits to repair) last. I will never purchase from Sears again as their service is terrible.

Thorough and informative

I was happy with his service.

When I scheduled, I was connected with India, who assured me that the service fee of $145 would be credited toward a new machine if such was needed, and a voucher would be given to me. Once arrived, told to repair, it would be over $600, and NO VOUCHER was given or available to be given. I was charged $155, $10 more than told, for nothing. NEVER EVER AGAIN would I call this company for repair. In addition, I was given an early morning time as I work afternoons, was notified twice of delays, their arrival time well into the afternoon thus had to leave, having another person seeing to repair. I was text no less than 6 times about appointment and reschedules and yet when I attempted to get back with the company to offer my very disgruntled feedback, there was no way possible, I continued to be connected with people in India. My attempt was 5 different phone calls (#'s, all either 800 or local). If I would have known all this, I never would had chosen this repair company, and will never again choose SEARS REPAIR SERVICES.

Used them on Friday best choice i ever made

Called Sears for a broken dishwasher issue. Sears said " oh, this is DIY". Got the box of loose parts, no instructions. LOL Anothny to the rescue!!!!! Thank you Anthony!

First Time we turned it on it did not work $582 repair bill. Very disappointing.