Bosch Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Outstanding employee
Mark is knowledgeable. I would HIGHLY recommend him as an asset to your company. He was the initial tech in my repair. He was the one who, 131 days later, yes you read that correctly -131 days- to pick up the parts that were unable to be used. I'm impressed with Mark. HOWEVER, Your company, on the other hand, is a disaster. From your bot voice to your phone system, to your overseas operators who may speak English but do not understand English, to your overpriced and underwhelming inventory of replacement appliances. You have no customer service. No one can speak to supervisor. And every little step takes 72 hours. Your communication between and within your departments is horrendous. You purposely do not want anyone to speak with an American based associate. One person in charge of a repair from start to finish could have realized a problem 2 1/2 months ago. 4 damaged in transit tub assemblies and 4 months later you had a light bulb moment. Congratulations TRANSFORMCO., you've lost my trust. But you don't care. Your customers are not important. Only their money.
Stephen T, Freehold, NJ
Excellent
Very good communication maintained and although repairs could not be done the reason was explained completely and how it outside his ability to do anything.
Franklin F, Daytona Beach, FL
Bosch Dishwasher
Very knowledgeable. He traced the problem to the internal electronics and performed a simple reset which he showed me how to do.
Lawrence A, Albuquerque, NM
Dishwasher
Both Mohammed and Aref did a great job figuring out what our problem was… They did come on different days one to do the analytics and the other to make the repair
Marianne C, San Ramon, CA
Very good , efficient. , and courteous
Amazing ! I go an appointment for the next day . They also came on time A first for many years
Danielle K, Murrells Inlt, SC
On time and professional
Very knowledgeable and courteous! Got the dishwasher fixed in timely manner!
Dana T, Milledgeville, GA
Bosch DW service
Very nice, knowledgeable and courteous. Great job Thank you! Brad
Brad L, Modesto, CA
Linda
So polite and professional
Linda M, Euclid, OH
Awesome technician
So very nice and pleasant… Explained the problem and the solution.
Diane P, Destin, FL
Dishwasher heat element swap
He was customer friendly and explained to me afterwards what he did and answered questions about my dishwasher and showed me how to clean, etc.
Sandi G, Saint Paul, MN
