Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.7k
Average Rating
4.9/5
Edna H
Houston, TX, May 2025This was one of the worst experiences I have had. I requested a dryer lent clean out. The tech arrived to inform me that he did not have the equipment needed for this task. I think he thought he was here for something else, other than the dryer lent clean out. When he opened the machine he stated it looked good to him. I am the customer and I requested this service for MY dryer. He asked if there were any other issues with the machine, I replied NO. He checked the power button, which was fine. I requested a lent clean out, I know everything was fine. After he left, I received several e-mails: #1/e-mail with a signature which stated it was my signature, I did not sign anything and this is not my signature, did he forge my signarure? #2/e-mail payment receipt cost showing maintenance cost (over 650.00) and labor cost (198.00). What was this payment for? The tech did no maintenance and no labor, so what was the cost for? I know my Sears Plan is paying for the service but what service? The tech did NOTHING! If I am misunderstanding the e-mails forwarded to me, I apologize; but if this is what it appears to be then somebody is being charged for something that was not done!!
A Miller
Afton, MN, May 2025Booked a clean and tune up for my washer and dryer and the technician didn't clean the drum or gasket which was the main reason I scheduled this service. I will not be using Sears again and would not recommend others use this service.
James Q
Mt Pleasant, SC, May 2025Very knowledgeable, explained problem to us clearly and informed us what it would cost. Pleasant to work with.
Nicholas L
Arlington, VA, May 2025Didn't bring cleaning products to do a washer cleaning. He used our vinegar and ran a clean cycle… was here for about 15 minutes so the cleaning couldn't have been very thorough.
Janet G
Hawthorne, CA, May 2025The technician looked at my washer and said that my periodic leak was caused by a faulty boot. He didn't do any diagnostic work just watched the washer run through a cycle. He said that he was ordering a new boot for me and showed me something on his phone which he said was the order. It was supposed to be shipped to me within 2-3 days and then I was to call for a repairman to install it. When I hadn't received it after 2 weeks, I called Sears and found out that he not only didn't order the boot but he closed out the ticket and said there was nothing wrong with the washing machine. Worst repairman ever, completely unethical and unfortunately he was training another repairman who he just trained how to do no work and lie to and cheat the customer. I had to call Sears and get another repairman to come out to look at my washing machine for the leak issue.
Abel A
Garden City, NY, April 2025Horrible. Waste of time and money. Will not call them again.
Conroy F
Phillipsburg, NJ, April 2025Poor customer service. The representatives are misleading with the information provided. Seats needs to improved the level of service provided.
Victoria A
S Pasadena, CA, March 2025Was scheduled for 1 to 5 came at 5:30 was here for 5 minutes
John Spadafore
Glendale Hts, IL, March 2025Cornel worked on the central air unit for 2 minutes. I am not confident that it was done thoroughly. He said that the electrical was fine & the pressure could not be measured due to the cold weather. Whatever that means. I hope my central air works this summer. I will say some prayers.
Stacey M
Valrico, FL, March 2025Not good would not turn on the dishwasher to check for the noise it is making so my noise was not fix and would not take my check I am very disappointed