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5000 Great Northern Mall Reviews
Read reviews from customers who used our services at 5000 Great Northern Mall
Total reviews
196
Average Rating
4.8/5
Refrigerator
Dave was great. Very professional, knowledgeable and kind person. I would definitely like to have him as a future repairer person.
Miriam R,
Lakewood, OHGE refrigerator service
Tim was super knowledgeable and friendly and diagnosed our problem right away!
Terry D,
Olmsted Twp, OHExcellent service by Dwight S
Thanks to Dwight my washer is working again after it took weeks for my part to arrive. All rhe techs are amazing and he AI scheduling platform is horrible. The fact that I can't schedule or speak to a human is horrific customer service. Ai has limited usage and it's a shame that the Sears Home Service Analyst and Management team don't listen to the consumers. 30 plus year Kenmore customer and I will never buy a product serviced by this Service Warranty Company again. in fact i believe their sole use of Ai for customer service communication is a breach of the service agreement I paid a great deal of money for. The CEO is hiding behind Ai instead of addressing customer service issues
Patty T,
Westlake, OHDon't understand this
Allen always does a thorough job, right the first time. Also very friendly.
Vernon M,
North Olmsted, OHRefrigerator
Very nice and helpful while diagnosing our refrigerator. More words
Miranda S,
Avon, OHGreat Service
On time and professional, very helpful, fixed issue efficiently. Friendly and knowledgeable.
Christopher F,
Westlake, OHGreat Service
TIMOTHY is Excellent tech. He immediately diagnosed the problem and explained the problem to my wife. In no time the problem was resolved.
Arthur L,
Westlake, OHDryer repair
David was knowledgeable, efficient, and friendly. Problem solved. Thank you.
Rhonda M,
Fairview Park, OHWonderful, personable service
David was very punctual, had supplies on his truck, repaired our problem, explained the problem and the fix - all in a very timely manner. He was a delight to talk with beyond the repair. Highly recommend David. Thank you!
Judy R,
Fairview Park, OHGreat service
Timothy was honest and professional. Your scheduling is subpar... morning update stated 9 :33 eta... after 1 pm arrival.
Steven M,
Avon, OH