5000 Great Northern Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher repair
Very knowledgeable! Ordered the correct parts, parts arrived before next appt. Frank repaired the dishwasher and also suggested some tips for future. Smooth process
Khalid A, Westlake, OH
Refrigerator Motherboard replacement
Dave is the definition of excellence: he is knowledgeable, professional and courteous. Dave's communication of appointment arrival and explanation of diagnosis of the appliance issue was exemplary. Thank you for scheduling Dave for the return visit after our appliance part arrived. The continuity of visits with the same technician was great.
Carla K, Lakewood, OH
Refrigerator
Dave was great. Very professional, knowledgeable and kind person. I would definitely like to have him as a future repairer person.
Miriam R, Lakewood, OH
GE refrigerator service
Tim was super knowledgeable and friendly and diagnosed our problem right away!
Terry D, Olmsted Twp, OH
Excellent service by Dwight S
Thanks to Dwight my washer is working again after it took weeks for my part to arrive. All rhe techs are amazing and he AI scheduling platform is horrible. The fact that I can't schedule or speak to a human is horrific customer service. Ai has limited usage and it's a shame that the Sears Home Service Analyst and Management team don't listen to the consumers. 30 plus year Kenmore customer and I will never buy a product serviced by this Service Warranty Company again. in fact i believe their sole use of Ai for customer service communication is a breach of the service agreement I paid a great deal of money for. The CEO is hiding behind Ai instead of addressing customer service issues
Patty T, Westlake, OH
Don't understand this
Allen always does a thorough job, right the first time. Also very friendly.
Vernon M, North Olmsted, OH
Refrigerator
Very nice and helpful while diagnosing our refrigerator. More words
Miranda S, Avon, OH
Great Service
On time and professional, very helpful, fixed issue efficiently. Friendly and knowledgeable.
Christopher F, Westlake, OH
Great Service
TIMOTHY is Excellent tech. He immediately diagnosed the problem and explained the problem to my wife. In no time the problem was resolved.
Arthur L, Westlake, OH
Dryer repair
David was knowledgeable, efficient, and friendly. Problem solved. Thank you.
Rhonda M, Fairview Park, OH