5000 Great Northern Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (166 reviews)
Dishwasher repair
July 01, 2025
Overall rating

Very knowledgeable! Ordered the correct parts, parts arrived before next appt. Frank repaired the dishwasher and also suggested some tips for future. Smooth process

Khalid A, Westlake, OH

Refrigerator Motherboard replacement
June 30, 2025
Overall rating

Dave is the definition of excellence: he is knowledgeable, professional and courteous. Dave's communication of appointment arrival and explanation of diagnosis of the appliance issue was exemplary. Thank you for scheduling Dave for the return visit after our appliance part arrived. The continuity of visits with the same technician was great.

Carla K, Lakewood, OH

Refrigerator
June 27, 2025
Overall rating

Dave was great. Very professional, knowledgeable and kind person. I would definitely like to have him as a future repairer person.

Miriam R, Lakewood, OH

GE refrigerator service
June 25, 2025
Overall rating

Tim was super knowledgeable and friendly and diagnosed our problem right away!

Terry D, Olmsted Twp, OH

Excellent service by Dwight S
June 20, 2025
Overall rating

Thanks to Dwight my washer is working again after it took weeks for my part to arrive. All rhe techs are amazing and he AI scheduling platform is horrible. The fact that I can't schedule or speak to a human is horrific customer service. Ai has limited usage and it's a shame that the Sears Home Service Analyst and Management team don't listen to the consumers. 30 plus year Kenmore customer and I will never buy a product serviced by this Service Warranty Company again. in fact i believe their sole use of Ai for customer service communication is a breach of the service agreement I paid a great deal of money for. The CEO is hiding behind Ai instead of addressing customer service issues

Patty T, Westlake, OH

Don't understand this
June 18, 2025
Overall rating

Allen always does a thorough job, right the first time. Also very friendly.

Vernon M, North Olmsted, OH

Refrigerator
June 11, 2025
Overall rating

Very nice and helpful while diagnosing our refrigerator. More words

Miranda S, Avon, OH

Great Service
May 13, 2025
Overall rating

On time and professional, very helpful, fixed issue efficiently. Friendly and knowledgeable.

Christopher F, Westlake, OH

Great Service
May 12, 2025
Overall rating

TIMOTHY is Excellent tech. He immediately diagnosed the problem and explained the problem to my wife. In no time the problem was resolved.

Arthur L, Westlake, OH

Dryer repair
April 29, 2025
Overall rating

David was knowledgeable, efficient, and friendly. Problem solved. Thank you.

Rhonda M, Fairview Park, OH

Average Rating: 4.8/5 (166 reviews)