118 Waller Mill Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair by Jose
Luis and Jose are a credit to your repair service . They worked diligently until they were able to repair my exhaust fan. Previously the people who were sent here ordered the wrong parts. I would recommend them anytime.
Gladys A, Williamsburg, VA
Anthony definitely deserves a rating of 5.
Anthony was pleasant, courteous, professional, knowledgeable, and helpful. He patiently answered my questions in terms I could understand. I had a new filter for the return and he even installed that for me. Sears and I are lucky to have Anthony as our AC technician. I hope you will share my positive feedback with him.
Betty C, Williamsburg, VA
Very professional
Took care of our issue in a very professional manner.
Gail A, Williamsburg, VA
Failed to Complete Service
Russell was great on the initial assessment. However, not all of the parts for my appliance arrived to complete the repair. I relayed this to Russell multiple times over the course of over a month. He eventually began reading/viewing my messages but ignoring them. To this date, my repair remains incomplete but my repair order has been closed for quite some time.
Jake K, Williamsburg, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 24, 2023
