Naples, FL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 231 Reviews
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Pleased with service!Maris, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Didn’t fix it and Sears would not send anyone to do the repair I already paid for. They gave me appointment for 2 weeks later with laundry stuck in washer. If they actually come out and fix it I will never shop Sears again.Dear Lori, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Glad to finally have my washer work rightThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Tones of Elder AbuseVeronica, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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I had trouble with my refrigerator cooling down and Sears diagnosed it as a "bad sensor." After waiting two weeks for the part, the installation was done on Jan 13. By Jan 14, we noticed that the refrigerator was overcooling everything, even at lowest temperature setting, freezing our milk, fruit, yogurt, etc. We immediately called and requested emergency service, thinking Sears would send someone out immediately to fix what they had just MADE WORSE. Oh no! After 5 phone calls and 2 on-line chats, NOTHING was done to fix this other than to be put into the queue again and wait another 16 days! RIDICULOUS! We're asking for a refund and now scrambling to get a COMPETENT SERVICE out here to fix what Sears made worse. SMHWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Came on time, checked everything.HI GEORGE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Repair was successful. Tech inadvertently changed setting for bottom right compartment from cool to freezing, causing many containers to freeze. Left a bit of a mess. Technician was otherwise excellent. Repair was ridiculously expensive.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Technician was a real gentleman. Very nice and honest.HI JULIE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Great serviceWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Diligent service team repaired the refrigerator,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!