Sears Windows Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Order to final install was over 14 mo not what was promised. Overall the purchase has been a nightmare. Would not use Sears or Transform again.
DANIEL W, D, Ogden, UT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2022
Almost a year for windows. Constant delays products in no it's not. Installer rescheduled multiple times.
CASEY, N, Riverside, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2022
Overall experience was subpar particularly with installers.
TONY, S, Portland, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2022
The window is great the installers were excellent but communication with Sears Home Improvement was most unprofessional.
LARRY, V, Woodinville, WA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 16, 2022
Windows replaced in my home. Poor communication always late showing up. Not able to contact anyone to discuss. Just pitiful
RODNEY, D, Olive Branch, MS
Customer service response - Dear Rodney, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
Terrible experience. Being given 150 characters wouldn't even begin to be enough to explain how awful this job was handled.
MICHAEL, C, San Diego, CA
Customer service response - Dear Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 14, 2022
I ordered 3 windows in February 2022 and the salesman told us it usually takes a couple of months but maybe sooner. It took a full 6 months.
JOAN, H, Poulsbo, WA
Customer service response - we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 14, 2022
The workmen replaced the wrong window inn1 of the bedrooms although pictures were sent and several representatives were shown the windows to replaced
STEVEN, P, Annandale, VA
Customer service response - Dear Steven, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number
Sears Home Services on August 14, 2022
Customer service has been abysmal. Windows were delayed for over 3 months & no one reached out to me to keep me updated on the process.
ALEXANDRA, L, Austin, TX
Customer service response - Dear Alexandra, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 14, 2022
You get a 2 cause I do like the windows installation and communication zero
KELLY, G, Riverside, MO
Customer service response - Dear Kelly, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 14, 2022
