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Sears Windows Service Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (845 reviews)
window install
March 18, 2024
Overall rating

Tech was professional and they clean up when done the problem is nobody has call me about the last window was not install . I have left message nobody has call me back

Beauchamp, Maywood, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.

Sears Home Services on March 19, 2024

Days
December 29, 2023
Overall rating

Two day install turned into days including missing a window and one damaged window. I was expecting inside trim to look new instead it appears that caulking and drywall mud has been an eyesore. I was told because my windows were old but one of the window opening was new to the renovation. Also, my main picture window does not pop out as described in the window presentation

Thompson, Nashville, TN

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on December 29, 2023

Window installment
December 19, 2023
Overall rating

It started out wonderful with the sales team that visited. The installation was pretty good. The customer service was horrible

Rather not say, Brooklyn, NY

Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on December 19, 2023

February 05, 2023
Overall rating

Salesrep Ryan slow response installed windows. Christine been scheduling a service ticket to resolve window screens and flies getting in my house.

CYNTHIA, D, EL SOBRANTE, CA

January 29, 2023
Overall rating

Windows and front door

PILAR, C, Kelso, WA

January 29, 2023
Overall rating

I'm still waiting for patio screen I received a damaged window missing handle my ADT was not reattached

WANDRA, T, BROOKLYN, NY

January 22, 2023
Overall rating

No warrenty paper no permit no follow up inspection even was told to have one. I call and no reply.

CALLISTUS, C, Union City, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on January 22, 2023

January 01, 2023
Overall rating

Not happy with the length of time it took to get the windows.

PEGGY, B, Pensacola, FL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on January 01, 2023

December 18, 2022
Overall rating

Sales person lied. Contract not fully obligated. Over payed for partially unrendered services. Would not reccomend to anyone!!

DANIEL, L, Alvin, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on December 18, 2022

December 04, 2022
Overall rating

Love the windows. Salesman coordinator and install crew sucked. Waited since June

LAURA, L, SACRAMENTO, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on December 04, 2022

Average Rating: 4.3/5 (845 reviews)

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