Sears Windows Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sales good. installation okay. Project management horrendous!
MARIA, F, Sandy Springs, GA
Customer service response - Dear Maria, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
3 out of the 5 windows purchased don't stay open. They slide down
CECILIA, M, BRONX, NY
Customer service response - Cecilia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 11, 2022
Had the wrong size window for my kitchen. Didn't bring the screen for the garage.
GARY, H, SANTA CLARA, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on August 21, 2022
Terrible service. We will never use Sears Transform Home Improvements again at our house or rental properties.
CHRISTOPHER, W, Van Alstyne, TX
Customer service response - Dear Christopher, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2022
My windows look horrible. This experience was so terrible I don't even know where to start.
KENNETH, W, Tooele, UT
Customer service response - Dear Kenneth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 03, 2022
2 of the windows were ordered incorrectly (did not fit) but were installed anyway. 1 window was installed cracked. Communication is awefull!!!
MADISON, C, West Jordan, UT
Customer service response - Dear Madison, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 19, 2022
We have broken a broken panel and no one has called me back to update me
RUSSELL, R, Saint Louis, MO
Customer service response - Dear Russell, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 12, 2022
My internet access was cut doing my windows job and I have not had access to my wireless service . Job badly done .
MIKE, T, New Orleans, LA
Customer service response - Dear Mike, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on May 29, 2022
Project is not finished yet it's only been 10 MONTHS!!!!!
DON, A, Clearwater, FL
Customer service response - we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 01, 2022
It took 6 days for the men to finish the windows. I called the manager in charge and he was a jerk with me.
DEBRA, H, Brentwood, TN
Customer service response - We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times do not contain instructions. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
Sears Home Services on May 01, 2022
