Sears Windows Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Customer
Initial person got number of windows wrong. After the 2nd measurements and count of windows the program manager still got number of windows wrong. Sent out screen with holes and to be replaced. I was given two prices and had to write two different checks to correct. This was a horrible experience except for the install guys they did a great job in installing the windows.
Johnson, Bartlett, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 09, 2023
Wrong slide door
It's not the same slide door. We agree to install this one without a security lock.
Kanakrieh, Murfreesboro, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 08, 2023
Leaking Windows
I was initially pleased with the windows at install. 2 weeks later I was hit by a tornado and 3 windows broke. I am still trying to get a sales guy to get me a quote for replacements a month later. I am ALSO still trying to get someone out here to fix my 2 leaking picture windows. They are leaking into my home and no one is returning my calls or giving me dates on when this will be fixed. It has been a month. In the rainy season. In one of the top 10 areas in the us for rain. Im constantly getting water in my home with every storm and I'm getting ready to lawyer up.
Mazzota, Gulf Breeze, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on July 20, 2023
The installation started in June 2022 and was completed by January 2023. A wait for six months for two windows.
LALOO, R, Sugar Land, TX
First and foremost installer was very unprofessional and careless. Broke the windows and did very poor quality work.
HERIBERTO, M, Kansas City, KS
Great sales team. Then the experience fell off a cliff for the next TWENTY MONTHS! I finally hired my own installer to get the job done.
CHRIS, S, Lake Oswego, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 15, 2023
Very bad windows are a mess still not finished with the install. I have asked that they be removed and I will do something else.
MELISSA, S, McGregor, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 27, 2022
This was by far the most terrible experience I've had in dealing with a contractor on any job.
JENNIFER, D, Salt Lake City, UT
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 06, 2022
installed in July-still did not return to fix things that need finalized or communicated with us about when it will be done despite repeated emails
BRET, G, Fort Worth, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 06, 2022
It took 10 months to completebetween wrong size windows or broken panes-if I had to do this againit would not be this company-I'm going to talk BBB
JOHN D, L, Prattville, AL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2022
