Sears Home Improvement Reviews
Showing most recent reviews from verified customers of Sears Home Services
HVAC systems installed
Kenmore communicating variable speed condenser/coil/furnace 3 ton and 4 ton were installed by Sears. The installation team was able to do the entire job in a day minus an AC test, which was very impressive. They removed the older systems and installed new ones. I especially appreciate the fact that they: - installed new plenums after seeing the poor condition of the existing. - upgraded the electrical to 30A since it would not have worked with the older circuit. - provided me with a walk thru at the end even though it was 9:30 pm - were able to move my new thermostat to a different spot. - screwed in my intake vent that kept falling down. - had at least one guy that could communicate in English. It would have been even nicer if they could have: - labelled some of the items that they installed - explained to me how to troubleshoot - showed me how to maintain the system - better solved my intake vent issue. - provided a demo of how the systems communicate and what data I can capture and analyze to understand performance & improve efficiency. - shown me the results of the pressure test, nitrogen flush so I had this documented for the future. - had me register my product with carrier, if I need warranty in the future. - communicate with me at every step along the way rather than after the fact. Overall it was very good. Thank you Sears !!!!! I will be referring you to others.
Tope, Spring, TX
Door installation
Quick informative punctual didn't have any problems. With the installation I will continue to use sears for my home needs
Berry, Raleigh, NC
Window Project
My only concern is the way they applied the caulking. It's not so clean.
Bantug, Chula Vista, CA
Refrigerator repair
John, the repair representative whom we've met before, was invaluable in setting us up for parts ordering and a future repair appointment. He also remedied my error in scheduling an appointment incorrectly. We hope we get him for the return trip!
Piters, Calistoga, CA
HVAC
Insulation of air conditioner could have been installed much earlier if repairer had come out to see what he needed beforehand 🤔. Job was completely certifiable in my opinion. Just getting to that point was somewhat difficult.
Chambers, Tuscaloosa, AL
14 Windows
Windows are great and so easy to clean. The project was complete in 2 days.
Newman, Hoover, AL
Exterior Doors
Communication prior to project completion was very poor. Installation - Project lead forgot to order work permit, causing installation to be postponed to later date. Installation crew were good, however, placed boxed door on top of flowers in garden. Also left behind trash which they had to return and retrieve. Quality of doors is fine, but basement exterior door does not fit quite right so we have to play with it to get the deadbolt to lock properly. We have also noticed areas on storms which allow for air leakage.
Jackson, Muskegon, MI
Efficient
Job was coordinated and executed expeditiously. Experience was very evident.
Bivins, Philadelphia, PA
product is too loud!
I am wondering if they installed the stage 1 instead of stage 2. It is extremely LOUD.
Cooley, Chicago, IL
Doors
Front storm door and interior door, great job😁 really that is all I want to say, how you gonna tell me how to express myself
Howard, Columbus, OH
