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Sears Home Improvement Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (2,730 reviews)
Overall the project intalled
March 14, 2024
Overall rating

Quite good

Jimmy Ho, 626 Preakness Dr. Walnut Creek, 94597

Screen door
March 09, 2024
Overall rating

It's started off a little rough but the finish results outstanding..

Lewis, Huntsville, TX

repl;ace windows
March 07, 2024
Overall rating

Good quality product from Amlin. Outstanding installation team (Yuri and Alexie). Professional sales team from Sears.

Jones, Modesto, CA

Storm Door
February 15, 2024
Overall rating

All is good but there is a gap under the door. A storm door should be air tight but this one isn't.

Sutton, Dallas, TX

Front and rear entry doors replaced
January 17, 2024
Overall rating

The purchase of the doors from salesperson Joey Garza was stellar. He was professional, knowledgeable, personable and on time for his appointment. The doors were ordered and I was given a reasonable timeframe for delivery of February 2024. Much to my surprise I received a call on January 2, 2024, to advise that my doors had arrived and ready to install. We set up a time and date for the morning of January 10, 2024. Having gotten up early to meet with the installers, I had heard nothing by 11:00am, I called Nicole who had set up the appointment to see what time that morning the installers were to arrive. She got back to me stating that they had a job ahead of mine and would arrive shortly. The two installers arrived about 4:30pm just before sunset and worked tirelessly to remove and install the front door just as it became dark outside. Still they proceeded with the removal and installation of the rear door about 9:00pm stating that they would return the next day to complete the seal and trim work, no set time was given as they were not sure what there workload the following day would be like. Again I got up early to be ready for their arrival and about noon finally called Nicole, to see when the installers would return. She would then call them about the schedule. Again at about 4:30pm, this time only Jose, installer showed up to finish the job. It was completely dark and around 7:30pm when he completed the trim and seal. He then asked me to sign papers that I was satisfied with the job. I informed him that I couldn't sign the documents because in the dark I couldn't see the work that had been completed. I then got a call from Nicole about the paperwork and I informed her that I wouldn't sign until the next day when I could see the work by the light of day. On the third day January 12, 2024, in the light of day I found that I could see daylight under the doors, drafts, uneven trim work and a lock that only worked in the inside down position. I sent pic's

Corsey, Dallas, TX

Windows installation
January 11, 2024
Overall rating

The sells rep was very thorough and answered all our questions. Very nice & polite man and very helpful. The wait time for our windows was pretty good, didn't take long to be built. The installation process on the other hand was not at all what I expected! I was told only "Sears employees" would be doing the work of installing my windows. That was wrong!! Two people did the work but only one was employed by Sears. Rovana was the one that told me it would only be done by Sears employees! Wrong ! Only a few times did I know what time he was coming and most of the time never knew when he left. Having had Sears come to our home before they always kept in touch with us so we would know their arrival time and were very professional on the work. Not what we was expecting from the Sears company through this experience of getting new windows.

Shumaker, Monterey, TN

Replacement Doors
January 08, 2024
Overall rating

We had a great initial sales meeting in September. It turned out that not all the information was collected for our doors at that time, and we needed to add info in November. Our doors were installed in late December by a skilled team. However, due to confusion over the information not properly collected at the sales call, one of the doors was not what we wanted. Working with our project coordinator, the correct door has been ordered and will be swapped in as part of an upcoming service call. Everyone we have worked with has been great and, with the exception of the door order mixup (which is being well-handled), this has been a great experience.

Taylor, Baltimore, MD

My door 🚪
January 05, 2024
Overall rating

It was just what I wanted Had no problem get them on time.

Brown, Pensacola, FL

HVAC systems installed
December 14, 2023
Overall rating

Kenmore communicating variable speed condenser/coil/furnace 3 ton and 4 ton were installed by Sears. The installation team was able to do the entire job in a day minus an AC test, which was very impressive. They removed the older systems and installed new ones. I especially appreciate the fact that they: - installed new plenums after seeing the poor condition of the existing. - upgraded the electrical to 30A since it would not have worked with the older circuit. - provided me with a walk thru at the end even though it was 9:30 pm - were able to move my new thermostat to a different spot. - screwed in my intake vent that kept falling down. - had at least one guy that could communicate in English. It would have been even nicer if they could have: - labelled some of the items that they installed - explained to me how to troubleshoot - showed me how to maintain the system - better solved my intake vent issue. - provided a demo of how the systems communicate and what data I can capture and analyze to understand performance & improve efficiency. - shown me the results of the pressure test, nitrogen flush so I had this documented for the future. - had me register my product with carrier, if I need warranty in the future. - communicate with me at every step along the way rather than after the fact. Overall it was very good. Thank you Sears !!!!! I will be referring you to others.

Tope, Spring, TX

Door installation
December 11, 2023
Overall rating

Quick informative punctual didn't have any problems. With the installation I will continue to use sears for my home needs

Berry, Raleigh, NC

Average Rating: 4.2/5 (2730 reviews)

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