Sears Home Improvement Reviews
Showing most recent reviews from verified customers of Sears Home Services
Windows
The entire process from start to finish was to long. Too costly for 4 windows was very costly.
Holmes, Goldsboro, NC
OVERALL REVIEW - one small negative.
Sales rep extremely pleasant and always responded to my text messages. Company who did the work was on time. Due to small damage in bathroom contractor is going to replace mirror or medicine cabinet. As of today still waiting for this. Actual contact person from office not as attentive. Only text and last few text messages no response. Asked to email with certificate to be resent.
Jaunai, East Elmhurst, NY
HVAC System
The financing was approved very quickly, and the install was completed in one day. Impressive. I am still not happy with the way my house is cooling.
Matute, Houston, TX
Patio Sliding Door and Front Door Replacements
It seemed to be a very long process, however, I love the doors. They were able to convert my old Patio Sliding Door with French Doors. There were a couple of issues though: 1. The first two people that came to install the Front Door did not speak English. They spoke Russian. 2. They removed all of the decorative Styrofoam Around the doors and did not replace them and for the price I paid I believe that should have been included. The inside is very nice, but the outside does not because of the removal of the Styrofoam that matched the house. Now I am not sure where and how to find someone to complete this when I believe it should have been included. I would have loved to send pictures, but it will not allow me to.
Brockett, Woodland, CA
ac
Have just now got my heating and cooling so to do a review i need time to see how it works
Bennett, Saint Joseph, MO
New HVAC issues
Carrier infinity system keeps blowing 3A fuses on heat setting. Carrier tech support response not timely... not happy. Installers did a great job btw
Ashcroft, Brentwood, CA
It was fine
JOHN, W, MARION, AR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 15, 2023
Good team that installed furnace. Still waiting on heater Grates to complete work.
SHARON, A, Dallas, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 01, 2023
Project took too long to get scheduled for installation.
GILBERTO, R, Yelm, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 25, 2022
Too much paperwork like buying a house. If you pay them full amount and the check was cleared why do a credit check on the customer.?
CYNTHIA, P, KINGSTON, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 25, 2022
