Sears Home Improvement Reviews

Heating and Air Conditioner

Very, very, very, very, very, very, very, very, very, poor.

HVAC INSTALLATION

Our unit was installed on June 28, 2023 (Wednesday), worked fine until next day when it showed a system fault and the unit stopped working. The contractor showed up Friday morning and found out that the circuit breaker tripped. He instructed us to reset it if it happens again. Towards the afternoon, it kept tripping every half hour or so. I messaged him again but he told me that he couldn't come back till the following Monday afternoon. It's been so miserable with an indoor temp of 84 degrees downstairs and 88.5 upstairs. On Monday, July 3, he came and upgraded the circuit breaker and adjusted the air flow. It was working fine until July 11 when we noticed that the upstairs bedrooms were not cooling efficiently. The thermostat was set at 74, downstairs was reading 73 but upstairs were 80.2 on one room and 86 in the master bedroom. I reset the thermostat to 72 and the thermometer downstairs was reading 69 but it was still over 83 degrees in the master bedroom. I messaged the contractor that day but I haven't had any response to date. I remember the salesperson mentioned that we were sold the most efficient unit and the temperature difference between the 2 floors should be within around 2 degrees or so. I remember him saying that there would be a temperature control for each floor to keep both floor temperatures as close as possible.

Leaking Windows

I was initially pleased with the windows at install. 2 weeks later I was hit by a tornado and 3 windows broke. I am still trying to get a sales guy to get me a quote for replacements a month later. I am ALSO still trying to get someone out here to fix my 2 leaking picture windows. They are leaking into my home and no one is returning my calls or giving me dates on when this will be fixed. It has been a month. In the rainy season. In one of the top 10 areas in the us for rain. Im constantly getting water in my home with every storm and I'm getting ready to lawyer up.

Mini split

Do not use Sears to install AC. The salesperson sold the wrong size units, didn't take good pictures of the electric panel, and submitted the online forms incorrectly. The project manager was confusing and unclear with what was being done. The installers placed the units in a terrible location. One of the installers wanted me to pay him directly for the electrical work instead of using the certified electrician. The electrician left exposed wires outside and the project manager said it wasn't his job to fix the exposed wires. Worst of all they priced it wrong when they submitted the work order and instead of keeping the original promised price they charged more and said I could not back out without a penalty fee of thousands of dollars because they already ordered the equipment.

Complained

I'm waiting for my AC to be fix , for a week now . The technician never showed up And the appointment was change so many times without explanations . I'm very frustrated

Disappointing

Did not complete the work that should be done

First and foremost installer was very unprofessional and careless. Broke the windows and did very poor quality work.

The installation started in June 2022 and was completed by January 2023. A wait for six months for two windows.

Gaps around the doors. Draft on cold days

Exterior door & storm door. Incompetent installer slow service badly engineered product damaged property that has yet to be repaired etc.!