Sears Heating and Cooling Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
It took 3 days to do and left me with no heat for 2 days
LAURA, R, PUTNAM, CT
Customer service response - {{Laura}}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 27, 2022
Replace AC 1st tme install schd an installrs van broke dwn Never recvd respnse from prime mgr had to contct sales rep for completion dte
ARACELI, O, RANCHO SANTA MARGARITA, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2022
Sales consultation is excellent but the installation drags too long. It started on 10/5/22 and finished on 10/28/22 for a 3-day project.
SHIUCHIN, S, CROTON ON HUDSON, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 06, 2022
Promised a $250 credit purchase. Nothing received at this time.
SHELIA, B, DOWNEY, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2022
I had my HVAC installed 10/6 & 10/7. There was quite a bit of poor communication from the installers and the thermostat Selected hasn't been installed
MACKENZIE, A, Olivehurst, CA
Customer service response - We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times can be delayed. If you are needing further assistance, contact us at 800-366-7278 if you have not received your part or visit www.searspartsdirect.com/order to view the status of your order.
Sears Home Services on October 23, 2022
the AC technicians were messy. They left screws on the side of house debris inside the house. left extra sharp metal vents on the side of the house.
TAN, T, San Mateo, CA
Customer service response - Dear Tan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
A follow up is needed. I have questions regarding g the performance of the installed ac system. The contractor did not leave a card.
MICHELLE, T, DeSoto, TX
Customer service response - Dear Michelle, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
Appropriate ongoing updates. Appreciated job finished over consecutive days. Job was sloppy and left dents/scratches on walls and closet door.
JACQUELINE, V, MORTON, PA
Customer service response - Dear Jacqueline, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
The person was so busy selling that he didn't verify the job properly
KERRIE, J, Jackson, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 04, 2022
So far I am satisfy with the AC unit install. However I was not satisfy with holes in the ceiling/wall that was repaired after the install.
JULIA, K, STATEN ISLAND, NY
Customer service response - Julia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 28, 2022
