Sears Heating and Cooling Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sales team promised installation in two weeks but it took 3-4 months. Misleading. The contractor who finally did the installation was excellent.
ROBERT, M, WESTON, CT
Customer service response - Dear Robert, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 25, 2022
It took too long to get our unit
JERRY, T, HORN LAKE, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 11, 2022
Furnace noise level too high. Person who came to look at issue not helpful. Just blew us off in later email unknowingly sent to us.
ROBERT, R, Katonah, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 21, 2022
This two to three day project took 3 weeks. The system broke down multiple times after it was installed.
FRANK, B, NORTH LAS VEGAS, NV
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 14, 2022
we were charged extra to get the unit through our gate and the estimate should have seen that and adjusted.
NICHELLE, M, Houston, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2022
You have to tell your customers that the job is not done by sears from the start
MOHAMMAD, R, Philadelphia, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 31, 2022
Horrible; price increased; delayed job; subcontract is not the same as original contract.
DEVEEN D, D, Freeport, NY
Customer service response - Dear Deveen, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2022
Still have no working central air. I have been billed buy no air-conditioning. So I am going to be paying for something I don't have.
KOPEY, K, BOUNTIFUL, UT
Customer service response - Dear Kopey, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 17, 2022
Not satisfactory with the HVAC system.
SARITA, K, San Jose, CA
Customer service response - Dear Sarita, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 26, 2022
The worse ever-
GINA, F, YORKTOWN HEIGHTS, NY
Customer service response - Dear Gina, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 19, 2022
