Sears Heating and Cooling Service Reviews

Right hand doesn't know what the left hand is doing

Our sales rep sold us a system that they later discovered wouldn't work so we had to switch to a different system. When it came time to install the system, we had to wait 3 weeks for the zoning which was delayed an additional 2 weeks because they never received the dampers so the 3 week delay we agreed to became 5 weeks. We were supposed to have 2 thermostats but the installer who did the zoning said the system calls for 1 thermostat and one sensor. He had trouble getting it to work and it finally worked…. For 12 hours then failed. We immediately called as my wife the account holder was having surgery the next day and we needed it resolved. We ended up waiting 2 days for them to send someone to fix what the previous installers were clearly not qualified to install. Michael who came to the house to fix it finally was the most competent team member we encountered. Lastly, due to the way your people mis-entered the credit application, we were put on a Citibank credit card instead of the sears financing that we thought we had applied for and were billed immediately even though the installation was not complete. We were initially told that we would not be billed until 30 days after installation was completed. I have never experienced such poor service from Sears and will never recommend them again. Sadly, our daughter just bought a home and prior to this I would have recommended Sears highly.

A tale of two stories

I was calling around to different companies looking for pricing for a new a/c and heating unit. Sears was on my list. I scheduled a meeting and Robert Melanson and another guy came out. They looked at the old system took a few measurements and then we sat down to discuss what they had come up with. Of course I'm no expert on what they were saying but I understood something's. They gave me a quote and assured me that this was a great unit at a good price. Robert also mentioned that I was going to get something that would take most allergens out of the air. Also originally we wasn't going to go with a thermostat but when the project manager Stan called me he said that my current thermostat would not work with the new system so I mentioned that to Robert also and he said that he would work it into the numbers. So I agreed to go ahead with the project. I called Robert(Bobby) back on that Monday telling him that my wife wasn't happy with me because I had mad a big decision without her being there for her input. She also was mad at me because I had went with a quote from Sears that was higher than the other co. I reached Robert to tell him of my wife's concerns about the price and he told me that Sears wanted my business and if the fact that a few hundred dollars was stopping the deal he was sure that they could match or beat the other company's price. When when they came out to install the heating part and once they were finished I asked the guy where was the I-Wave that was supposed to come with unit and the guy says there was nothing on his orders. So I called the project manager and it took about a week and they came back and installed the thermostat and the I-wave to the heater. I kept asking Stan what was going on with the price match that I was supposed to get and he kept telling me that that would be a decision made by the sales dept. So I didn't hear anything for about two weeks and then I received an email from Robert after I left a very strong one to him.

We did not get all of the things in our contract for the ac replacement and installation

Technician injuring back. Two-day job = month ordeal. Heat pump works. Appointments missed job site mess. Photos sent to get completed ok.

Install kenmore central AC system. Long wait time for installation and after installation the heat furnace wire is broken and me frozen on the night

Worst experience ever. Will not recommend sears

I received a call from one of the managers and he started off with alot of bad words and I asked him to stop

Very slow and poor final installation poor communication beyond the sales. promised 2 weeks ended up 6 month.

Air Conditioner: rude installer left the job; Sales no followup; Somewhat satisfied with installer who completed the installation alone

Slow to start project subcontracts left a gas leak in our house for 3 days and took 2 days to do a project that should have been half a day