Sears Heating and Cooling Service Reviews
Showing most recent reviews from verified customers of Sears Home Services
system broke soon
HARI, E, Ellicott City, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 04, 2022
Very bad. Installtion is good job. But one of unit doesnt work...so they repair it...still doesnt well. So i need new carrier unit soon as u can.
EUN, Y, LA MIRADA, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 27, 2022
The worst experience. Form the HVAC installed the Salesmen SERVICE Technician
DEBORAH, G, New Orleans, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 27, 2022
2 months to install after told 2 weeks. Contractor unprofessional. Single woman living alone made uncomfortable in my own home. Will NEVER use again.
ALIXANDRA, L, OWOSSO, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 20, 2022
The plumber is not an honest person.AlsoKathie the coordinator needs to listen to the customers and seem so annoyed on emails.
BETTY, W, BROOKLYN, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2022
I've had to put aside lot of time for appointments. 9 appointments incl. 3 no shows. Told I'd get compensation but received nothing.
HONG, T, Seattle, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2022
No rebate from Seattle city lights horrible installation and the compensation promisedas a result of the horrible installation still didn't hqppen
YANA, B, Seattle, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 16, 2022
9/15:4tonAC Contract.Paid Cash. 9/22:ACinstalled.Compressor noise=unacceptable! Reported.Answer"being worked onwill be in touch soon" 10/02:NOTHING
BRIGITTE, J, Escondido, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 16, 2022
There are multiple defects with the installation a panel cover was not installed new ductwork in garage not sealed or routed properly
CHUAN, J, Millbrae, CA
Customer service response - Dear Chuan, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 09, 2022
At first my wife and I thought it was going well but after we got into the process it took a terrible turn and the communication was really bad.
JEFFERY, H, NEW BERLIN, WI
Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 18, 2022
