Sears Home Services
Sears Home Advantage
appointment lookup logoAppointment Lookup
telephone logo646-440-2692
RepairHome WarrantyClean & MaintainShop Parts
Resource
RepairHome WarrantyClean & MaintainShop PartsResource CenterGlossary
sears home advantageSears Home Advantageappointment lookup logoAppointment Lookup
  1. Repair
  2. JennAir
  3. JennAir Dishwasher
  4. Dishwasher not washing

Jenn-Air dishwasher not washing

Common reasons your Jenn-Air dishwasher is not washing

The most common reasons your Jenn-Air dishwasher is not washing are a faulty pump and motor assembly, defective electronic control board or a clogged spray arm.

  • 60%

    60% of the time it's the
    Pump and Motor Assembly

  • 16%

    16% of the time it's the
    Electronic Control Board

  • 14%

    14% of the time it's the
    Spray Arm

  • 10%

    10% of the time it's the
    Something else

  • Schedule your dishwasher repair now!

    We can help! Our service technicians have the expertise to fix your Jenn-Air dishwasher - no matter where you bought it!

    Call (646) 440-2692 or schedule online now.
    Text (240) 616-1772 to schedule now.

    Most common repairs needed to fix a Jenn-Air dishwasher

    Pump and Motor Assembly Replacement

    A faulty pump and motor assembly is often causing the problem when your dishwasher is not washing the dishes. The pump sends water up through the spray arms to clean dishes during the cycle. When a broken pump impeller or failed motor prevents the pump from working, dishes won’t get sprayed clean. You may hear unusual noises from the pump and motor assembly such as buzzing or grinding when it isn’t working and dishes don’t get clean. Schedule in-home repair through Sears Home Services to have a technician visit your home and fix the dishwasher when a faulty pump is apparent.


    Electronic Control Board Replacement

    A dishwasher that is not washing could have a defective electronic control board. The control board will freeze up and fail to send current to the wash motor when its internal memory and logic is corrupted. A failed internal electronic relay or bad electronic part on the circuit board could be causing the control board to freeze up and not continue working properly. Determining whether a control board is defective is difficult. Have a Sears Home Services technician diagnose and repair your dishwasher when it won’t wash.

    Spray Arm Replacement

    A clogged spray arm can prevent water from reaching dishes when the dishwasher is not washing dishes properly. Hard water deposits or debris can build up around the spray arm holes so water won’t spray out of the spray arm properly. The spray arm also won’t spin properly if spray holes are clogged. When your dishwasher won’t wash the dishes properly, have a Sears Home Services Repair Expert visit you home and examine the dishwasher. The technician will clear clogs in the spray arms to fix the cleaning problem.

    What to expect when you experience a Jenn-Air dishwasher not washing issue

    How is the not washing problem fixed?

    Correcting most not washing problems usually involves replacing the pump and motor assembly, electronic control board or spray arm. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a dishwasher that is not washing

    When the dishwasher is not washing it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of dishwasher failures.

    What to look out for with a dishwasher not washing diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your dishwasher problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    Thorough

    James called to give an estimated arrival time. He was professional and personable. He had 2 professional ideas of the problem and found 1 was correct, but he didn't stop there. He did a thorough check of the appliance. 1 small part was needed. He ordered the part to my house. Fortunately, he was able to schedule for the next week, just before Thanksgiving. As before, he called ahead, arrived and quickly fixed the problem. My appliance is working perfectly.


    Kirsten A, Oxford, PA

    Service Call

    Luke was great. Polite and knowledgeable even though the dishwasher was older than he!


    James G, Hillsboro, MO

    Daniel

    Daniel went above and beyond to fix my dish washer. Very pleasant to deal with.


    Paul F, Hghlnds Ranch, CO

    Repair Dishwasher Resources

    Modern kitchen with a stainless steel dishwasher installed under marble countertops, highlighting a potential issue of dishwasher not filling with water.

    Find out how to fix a dishwasher not filling with water.

    Homeowner seeing his dishwasher not draining

    Learn simple checks and advanced troubleshooting for a dishwasher that won't drain.

    7 min readOct. 03Dishwasher
    Breaking Down the Cost to Replace a Dishwasher image

    Learn about the costs of replacing your dishwasher in 2024 and get expert advice on dishwasher replacement from Sears Home Services.

    5 min readOct. 02Dishwasher
    A mother and her son share a happy moment together as they load the dishwasher in their cozy kitchen.

    Learn how to unclog a Bosch dishwasher with our step-by-step guide. Discover practical tips for preventing future drainage issues for optimal performance.

    7 min readJul. 19Dishwasher

    Glossary Terms

    Hard water is water that contains high levels of dissolved minerals, particularly calcium and magnesium. It contrasts with soft water, which has lower concentrations of these minerals.

    A humidifier is a device designed to increase humidity levels in a single room or an entire building, improving air quality and comfort.

    A generator stator is the stationary part of a generator that, together with the moving rotor, plays a crucial role in electricity generation. It consists of coils where electric power is produced through electromagnetic induction.

    An astragal is a molding or strip that covers or seals the gap between the edges of a pair of doors or windows. Its primary functions are to provide a weather seal, improve security, and improve the aesthetic appearance of door and window assemblies.

    Additional possible JennAir dishwasher symptoms you may experience

    • JennAir dishwasher not turning on
    • JennAir dishwasher not starting
    • JennAir dishwasher not drying
    • JennAir dishwasher not draining
    • JennAir dishwasher no water
    • JennAir dishwasher no power
    • JennAir dishwasher leaking