Riding Mower Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lawn tractor failure
I have waited 5 months to have my lawn tractor repaired. I have had numerous transmission failures and Sears continues to attempt to "repair". It takes months to get parts, then they don't fit or fix the problem. I have called numerous times to try and get someone to come out again and the "system" is down. I would never recommend Sears to anyone I care about.
Randy B, Charlotte, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 06, 2024
Not experience with Lawrence
I had a Sears technician come out to service my craftsman lawnmower to put mulching blades & a belt replacement well he put regular blades & a used belt & charged me for what he didn't put on once I found out about it I was very disappointed in his service for him to ever think I wouldn't have known the difference.
Kevin C, Hampton, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 03, 2024
No longer your father's Sears
I have a warranty that I paid for on my Sears Craftsman lawn tractor. I need a lawn tractor because a have a 1 acre lawn in Florida. On July 12 I called Sears because the drive belt broke. Today is November 15 and the Sears technician finally got it running. So I was without a lawn tractor for 112 days. And there was nothing I could do about it. Sears keeps trying to sell me a home appliance warranty. Are you kidding me!!!!!!!! I can just picture being without home air conditioning for 3 1/2 months waiting for them to find parts or being too busy to get to me. It is no wonder that Sears is going belly up. You cannot treat your customers like this and expect them to come back. I challenge you to come up with a good excuse for them to take 3 1/2 MONTHS to fix a lawn tractor. -Fed Up Customer
Roger Y, Seffner, FL
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 15, 2023
good job very professional
positive in attitude \, no wasted time , knows product
Paul S, Riverside, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 03, 2023
John
4 visits.. 5 weeks.. more and more money.. new problems.. more parts needed.. once it ran the transmission went out 2 weeks later.. sad since i had that repair done not 2 years ago.. my nick name at Sears must be the golden calf... thanks for nothing and wasting my time.. now to junk this lump in my shed.
John K, Granville, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 17, 2023
Liar
I told him the technician was here for 3 hours fixing my mower and five minutes after the technician left my mower quit working. He assured me that the technician would be back and I still have not seen a technician! I found the technician at the Burger King by my house and spoke to him in person and the technician said dispatch had not notified him. The technician said he would come back to my house and get my mower working and I still have not seen the technician! I pay over $500 a year for a protection plan and I have been without a working mower for 3 months, I have lost 3 animals to snake bites because my grass is so high!
Steven H, Hope Hull, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 28, 2023
Very Bad
Called Sears and told them the drive belt was broken on my lawn tractor. Over a week later technician arrived WITH NO DRIVE BELT. He ordered parts and left. ( I live in Florida and my grass is growing about an inch a day ). TWENTY ONE DAYS LATER technician came back and put on new belts and spindles and pulleys and left without test driving the lawn tractor. The first time I engaged the blades to cut grass it made such a racket I had to disengage them and park it and call Sears to have technician come back. They told me they could not make it back here for TWENTY NINE DAYS. It is no wonder that Sears is going belly up. I have a warranty for my lawn tractor but it is going to be sitting for TWO MONTHS of that warranty time just waiting for Sears to fix it. They should at least extend my warranty for 2 months. I have been a Sears customer for 12 years and this is a very bad way to treat me.
Roger Y, Seffner, FL
Customer service response - Hi Roger,Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on August 26, 2023
Lawnmower repair
Christopher was great. Took his time to do it right.
Valerie R, Kissimmee, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
Garden tractor
Allan is a terrific repairman. I am always so pleased with his work and with his demeanor.
Cheryl K, Cleveland, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 15, 2023
Terry
Excellent service. Very efficient; quick; solved by in style. Friendly personality. By the way, thanks for the communications re: my parts order and by service tech. Keeping the customer is very important. Y'all did a good job.
Theron Howard, Benton, AR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on August 07, 2023
