Riding Mower Repair Reviews

Tech showed up early morning and performed a tune up on my riding mower. He did a good job and gave me several helpful tips on keeping my mower in top condition.

I have been buying Sears products for as long as I can remember and with the service got recently will not alter that.

It toook three visits and four appointments. Each one costed me potentially a days work. Should have taken one visit.

Were on time and did a great job going over the tractor.

I used them a week ago and is so very happy I did.

I have had the service program for 4 years and the same service man has serviced my mower for all the years. He is very professional and keeps my mower in great working condition.

Excellent service under very adverse weather conditions.

Greg arrived within the scheduled time window and spent the time to thoroughly and completely perform the repairs and then took the time to explain to me what was done.

This is not for posting, but for your information. Everything about the actual serivce was great. Scott was professional, courteous and very helpful, and he explained anything I asked. My only tip for your improvement would be to give a more narrow window than 8 AM to 5 PM!! . That was difficult for us and meant we had to cancel plans needlessly, as the arrival was long AFTER we could have done our errands. At the very least, a more narrow window should be called in to us on the morning of hte service.Not require us to call and beg for one.When we DID that, as polite as they were, we still got a window that was incorrect so we hung around for more hours. (But yes, when the truck was nearing, we got a call to that effect, after waiting all day.) The REAL answer for "on time arrival" would be N/A I guess. That said, I can't say enough about Scott and would hope he returns when it's time for our next service. He is very knowledgeable, as well as willing to explain. PS It's hard for me to fix typos here b/c your black "guidelines" box remains over my writing while I am typing.Maybe check with your webmaster?? :)

The service was good but the 4 hour window waiting for the repair person is much too long. Maybe 1 or 2 hours would seem more reasonable.