Riding Mower repair reviews

The repair was spot on in correcting the problem with my lawn tractor. Technician was very knowledgeable and knew exactly what to do. He completed the repair in a very timely fashion and was very neat.

Service was expertly performed and a couple of problems I thought I had with the mower were solovedlwithout adding to the repair costs. The parts ordered by the tech took over a month to all come in. When the final part, a "flange", came in, Sears contacted me to set up a an appointment to complete the repairs on the lawn tractor front end.Repairs were completed efficiently after that by the tech.

Have had the same repairman for the past few years. Like his consistency.

Technician was great and readily resolved the problem but, communications with customer svc reps in scheduling were lacking

I had my lawn tractor maintenance done and the technician also found the cable to engage mower blade broken & replaced it right away. Don't have to order the parts.

The tech was superior. However the experience was ruined by the account service at sears. My credit card was charged twice and when I called to get one charge reversed, the person on the phone refused to do so.

I know why Sears is bankrupt. Tractor would not start for 3 days. It was the starter solenoid, since I could jump from battery to starter and it would go. Phone tech agreed. Service tech came out and it started. He refused to replace the starter solenoid or do any checks on any item. Wasted time off and I will have it die again. I paid for a warranty and do not get it. I could have replaced it myself but I had a warranty. My father and I were long time Sears customers. I am done wasting my money with Sears.

Technician came quickly, determined I needed parts, ordered them, and came back to install them for me. Excellent service.