Rheem Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
613
Average Rating
4.7/5
We gave it a shot
Delonzo was a nice gentleman ant tried to help me but we could not get my water heater working because we needed another part that Rheem still needed to send. He was reluctant to take the gas control unit off after installing it to follow the troubleshooting directions of the Telephone Rheem technician but eventually complied and this uncovered the true cause of the water heater issue. We left the heater open and parts unfinished so that a Senior Sears Tech can come in later this week and complete the repair once we receive the new TDR part… He did apologize for not being able to complete service but asked me to sign for originally having put in the gas control kit so i did that…
Lisa N,
Poway, CAIt took over 2 weeks!
Our service guy Glenn was fine. However, I think ya'll might be overbooking him. It shouldn't take two weeks to order and install a Defrost Board. Thank God my system would intermittently work by kicking it several times a day, otherwise I would've been burning up during the day for almost a month. Hire more technicians please!
Greg L,
Cleveland, TNProblem was not solved
He left without repairing our AC. So our AC is still not cooling down our house.
Keith C,
Pace, FLHai did fine, but I dispise the overall business model
Hamayoon did a good job and helped me with what I needed. I have no issues with the services he provided. The only thing that I was expecting to occur as part of the water heater maintenance that didn't was for the hot water heater to be fully flushed and cycled. It's on me that I didn't clarify that expectation beforehand. I do have a problem with Sears Home Services' business model. The quoted costs were not inclusive of all the services that were provided such that I felt like I was being nickeled-and-dimed. Furthermore, the pushiness to buy into the home warranty that I stated repeatedly that I did not want on the phone and while the technitians were at my home was extremely frustrating. Had I realized the whole experience would be like this, I'd have gone with another company instead.
Brianne F,
Alexandria, VAArrive within appointment time window, knowledgeable advice
Technician arrived within assigned time window and provided quick diagnosis and good explanation. However, it is hard to understand why Sears' HVAC service cannot repair/replace the "identified" zone board which is a fairly common repair work.
David W,
Livermore, CAWould not recommend
Basically said he doesn't have the equipment to correctly diagnose problem. Turned on our AC, said flow of air was there (very minimal) and to use our ceiling fan.
David K,
Allentown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747879732720
He's Rude.
I had asked your company not to send him to my house again but you did anyway. He's very rude. He was very pushy about me paying him for repairs. There's no way I would have him do repairs even if at a discount. I don't want him in my house.
Ann L,
Harker Heights, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744753786382
Same problem after 2 visits
The technician did not fix the problem. The furnace only worked for 1 day and failed to ignite the next day. Clearly the furnace isn't igniting and probably needs a new ignitor. This is getting frustrating. Another cold night and we have no heat.
Tammara S,
Fayetteville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307262670
Excellent Care !!
Patiently explained what the problem was and what he was doing to repair it.
Thomas L,
Homer Glen, ILCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1717104929821
Not what I expected
This service is a joke. I expected my electronic air filters to be cleaned and checked the furnace. The ac unit outside still had debris inside of it. I could've done that, splash some water on the coils. I will be returning to my hvac company that does thorough check.
Madelin M,
Summit, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1716992684436