Rheem Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
613
Average Rating
4.7/5
Arrive within appointment time window, knowledgeable advice
Technician arrived within assigned time window and provided quick diagnosis and good explanation. However, it is hard to understand why Sears' HVAC service cannot repair/replace the "identified" zone board which is a fairly common repair work.
David W,
Livermore, CAWould not recommend
Basically said he doesn't have the equipment to correctly diagnose problem. Turned on our AC, said flow of air was there (very minimal) and to use our ceiling fan.
David K,
Allentown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747879732720
He's Rude.
I had asked your company not to send him to my house again but you did anyway. He's very rude. He was very pushy about me paying him for repairs. There's no way I would have him do repairs even if at a discount. I don't want him in my house.
Ann L,
Harker Heights, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744753786382
Same problem after 2 visits
The technician did not fix the problem. The furnace only worked for 1 day and failed to ignite the next day. Clearly the furnace isn't igniting and probably needs a new ignitor. This is getting frustrating. Another cold night and we have no heat.
Tammara S,
Fayetteville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307262670
Excellent Care !!
Patiently explained what the problem was and what he was doing to repair it.
Thomas L,
Homer Glen, ILCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1717104929821
Not what I expected
This service is a joke. I expected my electronic air filters to be cleaned and checked the furnace. The ac unit outside still had debris inside of it. I could've done that, splash some water on the coils. I will be returning to my hvac company that does thorough check.
Madelin M,
Summit, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1716992684436
A/C Repair
When a/c handler motor was installed, the repairman left leaving the electrical cord strung across unit and plugged in a wall unit. Sears had to make a second trip to correct. First, he said that was the way it was originally. "No" A little bit of disagreement discussion. And said there was not another plug in. After I insisted there must be, he found after pulling a few things in front out. It would appear he just wanted to use the easiest instead of bending down to find the appropriate plug in. He should have done this when first repaired. A waste of everyone's time.
Bonnie S,
Yuba City, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258674154
AC unit
Nice man. He Could not explain why my AC was blowing hot air sometimes. Did not have the proper equipment to check the temperature that my AC was blowing inside. Didn't tell the reading of my capacitor. I was researching that it could be why my AC stops blowing cold air. I need another repair technician to came by my place and reassure me that I won't spend another night with hot air Please. Thank you.
Manuel J,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1693258615763
Billy was great — the company, not so much
1st appt, took 4 days after home warranty contacted them. Diagnosis: I needed a part replaced. Appt scheduled 8 days out. The hottest week in Nashville. Tried to find a # to call to see if there was some way to work with the schedule. No luck. Billy came first thing on the scheduled day, thank God. My week without A/C was awful. After doing everything I could to stay cool, by late morning, it was no cooler than 90. In the end, it took him less than an hour to fix. If there had been an office I could call, maybe I could have persuaded them to fix it before the scheduled time. The only reason I didn't go local is because I used my home warranty company, which is a whole other issue. Took them 2 days to even find a company to do the job. I'm all fixed now, but you really should make it clear how to call a local number. If that isn't even an option, you really suck.
Tana S,
Madison, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693003759459
ISSUE NOT FIXED
Although the tech was nice, the issue is still NOT resolved. The AC is nor working . It's still hot.
Emerson D,
Miami, FLCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530771711