Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not my signature!
Thats not my signature on the excepted service estimate! I was never asked to sign it. Although it was covered under the police I have, it's illegal to sign someones name. Not a good company policy.
Lorraine P, Norwell, MA
Customer relation improvement
While performing task, customer felt uncomfortable with tech moving freely though out house. Would have preferred tech remain in work area and have her come to him. Knowledge of work preformed and bulletin was greatly appreciated.
Carl J, Amarillo, TX
Fridge repair
He seemed very stressed out and made mistakes which took much more time than necessary. In his favor, he was knowledgeable and got the job done.
John D, Montpelier, VT
Microwave door replaced on a microwave/oven wall unit
There were two technicians, and I don't know which one was Aliaksandr. One of the two was rude and arrogant., and made some remarks I did not like. I was glad the microwave door was replaced, even though it seems to be a little loose (the door needs to be pushed to close).
Ravi U, San Jose, CA
Technician
Roberto was a good diagnostician but put me off when he didn't believe me about why my dryer was on air. When it didn't heat. I put the dryer on air in hopes of drying the clothes in the dryer. I don't know why it wouldn't heat, but it didn't heat before I put it on air. He told my house keeper, who spoke with him in Spanish, that the problem was that I the dryer was on air, indicating he didn't believe me. I could not always understand his English. His interpersonal skills were abrasive. He also complained that the previous technician hadn't diagnosed the problem correctly; that is between him and the previous technician, not me.
Eleanor K, New Orleans, LA
No show
My appt last week was a No show. So water continued to leak on floor. I was forced to find the problem myself and turn the water off. Today he came at noon. I showed him the problem. He said the problem was his problem or Sears problem. It was a plumbing problem. I need a plumber. Maybe so but I didn't have a leak until he rolled the fridge out to check compressor. Then again on next appt to replace the fridge. Rolling it back and forth over the water tubing pinched it and caused it to start leaking. But it's not his problem so I guess I paid for an icemaker and will have to use ice trays because I don't have the funds to hire a plumber.
Tiffiny J, Waskom, TX
Keith Repair
Keith did a fine job. I give him a 10 out of 1-10. Customer service I give a 2 out of 10. Justification for this was submitted separately.
Claude C, Mcclellanvle, SC
Quick service but
The service was completed in a decent amount of time but I wouldn't want him coming back. Instead of using our doorbell, like most people do and what we expect, he knocked so extremely loud. He knocked on our door as if he was trying to wake us up in the middle of the night with our house on fire. It woke up our sick child and she was so freaked out from how loud it was. Our doorbell lights up when you walk by the door, and he walked by two of them which both notified us he was there and yet he knocked so ridiculously loud. Honestly I can't imagine why he would've chose to do that. Also the tracker still showed he was a half hour away when he showed up so that's not accurate at all.
Emily B, Saint Joseph, MI
The technician could not resolve the ice maker problem.
Sears Home Services, The technician could not resolve the ice maker problem yesterday. He first tried by replacing our ice maker by a new ice maker available in his van. However, he could not make this new ice maker work. He then removed his new ice maker and reinstalled our old ice maker. He took away his new ice maker when he left the house without fixing our problem. His conclusion was that this ice maker problem could not be resolved and we would need to buy a new this refrigerator. The Choice Home website is now indicating that our ice maker problem has been resolved by the technician. Please report your correct diagnosis to Choice Home as soon as possible. Thank you.
Nripendu D, Katy, TX
Technician worth the $ Warranty is not.
Mike was a great service. However he is limited to what he can provide by the warranty package I chose.. I think it was the more expensive package and I couldn't receive much preventative maintenance. However Mike was nice enough to instruct me on my end that I need to get on the rooftop and clear the dryer vent on my own. That is something that is not apart of Sears service and that is okay. Thank you for learning how to maintain a home and its' appliances.
April R, Dayton, OH
