Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washing machine repair
He didn't want to take 15 minutes to make sure that the washing machine would work properly he kept telling me how it was supposed to go well now when it gets to 154 it says H2O supply problem so it's still not fixed I am very disappointed, I know it was not an easy thing for him to put the parts in that needed as he had to Google how to get to where he needed to be however I would like my washing machine to work too and it appears that I still have to sit here and babysit it. Really not happy about that
Jackie S, Dimondale, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 08, 2024
Service call
Besides the technician missing the 8 to 12 , 4 hour window, with no updates, i finally receiveda text at 3 that he is on his way. When he did look at the stove he had to call another technician to ask questions. He finally determined the burner control knob was bad and replaced it. Now my stove is fully functional.
Ron S, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2024
Water softener
Didn't install the new softener exactly where the old one was now a folded table I had stored next to it that he moved won't fit anymore. Asked him about a strap that was on the bottom of the old one that I removed he said he didn't remove it so he was not going to put it back. I removed it trying to see where the leak was. I guess it's policy but I think they should dispose of the old one. He said it was my property and it was trash and he doesn't take trash.
Ray H, Yorba Linda, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2024
He seemed bothered to be here
Could have been better he seemed bothers and and mention multiple times its a 119 Diagnostics fee
Michael P, Broadview, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 06, 2024
Overpriced
Eric was pleasant and on time What I was not satisfied was how the diagnosed was performed. I am sure this is how the techs are trained. I was looking for the tech to open the control panel or check for wires etc etc more physical diagnosed. Everything that was done (approx. 15) was on YouTube or able to Google. I am out 119.00 that is about $8.00 a min earned.
Guadalupe A, Blue Island, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 05, 2024
GE dryer
The service technician arrived on time, but his unpleasant appearance and body odor made the experience uncomfortable. He appeared to be in a hurry and did not perform a thorough assessment of the problem. He talked on the phone while performing the assessment. The assessment was complete in 5 minutes.
Elnora L, Gautier, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 05, 2024
Washer repair
I was rescheduled 4 times without contacting me I took off work 4 separate times without any contact I was pleased with this particular technician but the overall company no I give the technician 5 stars but the company no stars
Felicia R, Baton Rouge, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on March 04, 2024
Fix washing machine
I don't feel comfortable with the technician was in my house he needs make better job before doing recommendations Thank you.
Victor P, Bronx, NY 10465
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 02, 2024
Late
He was an hour late. Looked tired and not very pleasant. The estimated price was astronomical for wanting a gasket put in my freezer door. Labor was outrages. Did not have him do the work.
Martha L, Venice, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 27, 2024
Poor appliances
Mehrdad was fine. Too bad Kenmore appliances are such garbage now. Five years old and it would cost More to repair than to buy new. Sinful. Wasteful. Climate criminals
Nancie K, Seattle, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 23, 2024
