Refrigerator Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair
The technician was fine but my refrigerator still isn't fixed.
Kyisha J, Ft Washington, MD
serviced stove, hood and refrigeration
I was given 3 different times for arrival. None of them were correct. I waited practically all day for the service men to come. When they finally arrived I sensed that they were in a hurry to finish, I heard them say that they needed to drive to Las Cruces. I was not very happy with the service.
Virginia A, El Paso, TX
Great Service
Chris was very efficient in installing the ice maker in my Kenmore Elite refrigerator. Sears has always been our go to for appliances and now that they are getting a little older, I'm glad to see that there's great service out there for them. Thank you.
Susan W, Shavertown, PA
Ref repair
Great job. Complete the job. Was on time as scheduled.
Sushila S, Pensacola, FL
Be friendlier
This technician knew his job, but he wasn't that friendly. It's probably just his personality.
Bobbi C., Anaheim, CA
Now ice won't come out.
Marvin was a very nice and respectful service tech. He explained the problem and reset the ice maker. It's making ice but the dispenser will not allow the ice to come out. I need to have this part fixed and I don't want to wait another week and a half, nor should I have to pay another fee. Please advise.
Sharon N, Saint Louis, MO
Customer relation improvement
While performing task, customer felt uncomfortable with tech moving freely though out house. Would have preferred tech remain in work area and have her come to him. Knowledge of work preformed and bulletin was greatly appreciated.
Carl J, Amarillo, TX
Fridge repair
He seemed very stressed out and made mistakes which took much more time than necessary. In his favor, he was knowledgeable and got the job done.
John D, Montpelier, VT
No show
My appt last week was a No show. So water continued to leak on floor. I was forced to find the problem myself and turn the water off. Today he came at noon. I showed him the problem. He said the problem was his problem or Sears problem. It was a plumbing problem. I need a plumber. Maybe so but I didn't have a leak until he rolled the fridge out to check compressor. Then again on next appt to replace the fridge. Rolling it back and forth over the water tubing pinched it and caused it to start leaking. But it's not his problem so I guess I paid for an icemaker and will have to use ice trays because I don't have the funds to hire a plumber.
Tiffiny J, Waskom, TX
Keith Repair
Keith did a fine job. I give him a 10 out of 1-10. Customer service I give a 2 out of 10. Justification for this was submitted separately.
Claude C, Mcclellanvle, SC
