Refrigerator Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
To much visits: a total of seven visits!
The ice maker is working today. But it was at 7th visit, normally should be two visits: one for diagnosis and the second for installation of new parts. The process last from January 9 (first call for service) to February 9; a whole month. Was a waste of time and money for Sears and for ME.
Miriam A, San Juan, PR
Because it not fix
Pay to get ice maker to work but still not working so I can not rate. Pay alot of money for this job.
Hay J, Madison, TN
Fridge technician
Tech was requested as was told by another tech from a previous problem with the fridge that the gasket was bad . This tech said there was nothing wrong with it. Who do I believe?
Zaby vyas, Longwood, FL
sears repair experience
No service provided. I was made aware of your warranty program. No thanks. Very upset that my check was not accepted and then my debit card. Finally charged for the 3rd time on another credit card!!! Service tech was polite but was more like a salesman.
Barbara A, Treasure Is, FL
Service review
What a pleasure! A true professional that SHOWED UP when he said, knew what he was doing and was kind to my dog too!! A great start to the day!
Debra G, Hudson, FL
Needs to leave area worked in the way he found it
Technician arrived and checked everything. He cleaned out the refrigerator with a vacuum cleaner and left the dirt on the floor and left me to clean it up
Karen R, Malden, MA
Service was professional, but did not fix problem
A part was ordered for my refrigerator and installed, and all of that was done professionally. However, the original problem was a noise that was coming from the fridge that is still happening, so not fixed!
Karen W, Virginia Bch, VA
Not fixed
While Christopher was a very nice person, our water dispenser is NOT fixed. I am not happy with our repair.
Lisa L, Kingston, PA
Wrong call on refrigerator issue?
I called for service because the freezer section of my refrigerator-freezer was not working After what seemed like a quick examination, the tech said the compressor had failed and that the whole refrigerator would stop working. However the refrigerator section is so far still working. So I'm wondering if a mistake was made in the diagnosis.
William H, Cleveland, OH
Service call.
Brent was very efficient. He did a very good job. The only problem was that he did not show up until 2 and 1/2 hours after the email stating estimated time arrival was at 11:45. Your statements stated that if he was delayed we would be informed. That did not happen. We waited. So I have to give an overall rating of 3 stars. Sorry Brent.
Glenda W, N Huntingdon, PA
