Range Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

8.5K


Average Rating

4.8/5

Oven repair
February 04, 2025
Overall rating

Mark is a rude unprofessional person who is not welcome in my house, he stated to my husband that Sears has their own rules and does not follow code for gas lines, he slammed the door as he left.

Gail M,

Concord, NH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1738715840074

Complaints
February 04, 2025
Overall rating

My wife told me that he was angry and made her feel bad by telling her things that were not part of the installation

Christian M,

White Post, VA

Customer service response - Dear Christian, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1738708747730

Worst experience ever
February 03, 2025
Overall rating

Sucks not good at all worst company ever. You need to be more professional and responsible.

Jaki R,

Port Arthur, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1738632156196

Misdiagnosed and charged $600
February 02, 2025
Overall rating

When the tech returned to do the repair, our appliance was found to have a different issue than initially determined. Tech went ahead and replaced the part stating he wouldn't have ordered that part if he'd noticed the real problem. We are still having the same issue which is not resolved. Very disappointed in the entire process with Sears Home Appliance Repair.

Ricky G,

Levant, ME

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1738626495201

Repair of our LG dryer and Whirlpool Gas Range
February 01, 2025
Overall rating

Both the repairs could not be done. While we knew the model # of the gas dryer, the serial no/ model tag was missing on the dryer, so the visiting tech refused to work on it. Also we were told on the gas range there is a high risk of bolts shearing off when the burner was to be replaced that may need all burners to be replaced, so we decided not to. For us overall the intended repair could not be accomplished.

RK,

EP

Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1738448773249

Fixed my electric stove knob that turns the burner on
January 30, 2025
Overall rating

John was very professional. He found the problem and order the parts. He came today to install the parts and everything is working great.

Shirley G,

Novato, CA

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1738362715705

Oven repair
January 26, 2025
Overall rating

Our oven went out before Thanksgiving. The oven repair man finally came January 22. Unfortunately, the oven is not working right. The thermostat is not working. It takes a long time of playing with the temperature before I can get the right temperature. Also the timer is not working correctly.

Kenneth C,

Blue Rapids, KS

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1738022716526

Terrible experience
January 24, 2025
Overall rating

Richard was rude, first canceled an appointment without showing up and marked it as complete, then when he did come today, he was impatient and rude when he discovered that a false drawer needed to be removed. When we pointed out that we could have done this before he showed up he became very defensive about how he is not able to know everything. My husband instructed him to leave because of the tone of the argument that was ensuing.

Amy C,

Bolton, MA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1737764858402

Margaret welborn
January 23, 2025
Overall rating

I waited 3 times for him to come now ge not to replace item.i told him before stove was Crack this time I had to show him pitchures of stove,now ge declined it.ge said he should have came up the frist time

Margaret W,

Rayle, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1737677712986

Pissed
January 20, 2025
Overall rating

Never showed up to fix my issue but stated he did

Jay R,

Wilmer, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1737424918627