Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8.5K
Average Rating
4.8/5
Burner fix
He did the job. He had to order screws that got striped. Once those arrive job will be complete.
Angela F,
Pelzer, SCNico
Nico knew his stuff. He was quick and efficient installing our GE stovetop. Nico was very knowledgeable and I enjoyed our conversation explaining our stove top.
Pamelabud H,
Cleveland, SCGood, but rushed.
The estimated arrival time kept changing throughout the day. Started at noon, and ended up being 5:30. The estimator could do a much better job, and it would make it quite a bit easier for those of us who can't just sit at home. Technician wasn't paying attention when they were driving in, and ran over limestone slabs for a sidewalk we were working on, and broke a few. Other than that, Eric was great again, as he has been to our house before. Very knowledgeable, and just as frustrated that the same part broke.
Todd M,
Hutchinson, KSTemp of oven unstable
Paul was great, early efficient, and reassuring about the quirks of my stove.
Martha S,
Aberdeen, MDGas stove repair
Efficient and thorough
Maninder R,
Norwich, VTResolved, Sort Of . . .
Communication is difficult. Parts Dept. sent parts for appliance I don't have. Oven bulb covers and clips were removed by one technician and evidently not reordered, but technician who came today installed the bulbs and sockets. An earlier technician (I have seen 3, starting Aug. 26) misdiagnosed the problem with my dishwasher, so problem is unresolved. When I regain my strength after the oven, I will make appointment for the dishwasher--AGAIN. It would be helpful to your customers to be able to talk to a live real person.
Betty F,
Houston, TXNothing Accomplished After 4 Months Of Waiting
The first serviceman here to fix this problem was on May 6, 2024. The one here today was named Todd and he said he was here on May 6th but don't remember the problem. On May 6th when I explained the problem but couldn't demonstrate it, he said it sounded like an element was going bad and he immediately ordered one. Since then we have been waiting patiently for that element to show up. Apparently, it is no longer made because he keeps getting the wrong part, according to him. Now because the element in the range is still functional, Todd closed out the case because he can't get the correct part. That leaves us in limbo because we were told the part was defective on the first call on May 6th and now it is OK? I don't believe it. I am supposed to hear from Sears Warranty Department today because of my service agreement with them. I don't believe that either because I was told that before and never got a call, as promised. Sears created a case number 7807561 on June 3, 2024. I was told that the case had been escalated in order to replace the oven all together. On the 12th of June I called back and they said the case had been escalated and I would hear from them within 48 - 72 hours. They never contacted me. Now, once again, I am told my case has been closed. WHY??? I guess my Sears Master protection Agreement isn't worth the paper it is written on.
Harold L,
Canton, OHStove diagnostic
Mike was courteous and professional. Got to work diagnosing the issue with my stove.
Donnie Reams,
Albuquerque, NMIgnacio was fine, but service terrible!
My review is based on Sears service, not the technician. Service was terrible. It took two weeks to fix my oven! Even worse, they give a huge window for service man to appear, then change it going through the whole day until it's cancelled and rescheduled to the next week ! So I had to stay home for two whole days waiting for a technician that does not show up! Plus they don't tell you the scheduled time has changed over and over. Only way to know is to go to Sears service website!
Charles D,
Durham, NCVery knowledgeable
Gianna is very polite knowledgeable in her profession. One of the best technicians A & E Services has
Andrea P,
Jamaica, NY