Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
SIX MONTHS TO FIX MY RANGE
Bryan was fantastic but Sears Home Service is the worst. Our stove stopped working on Christmas Eve 2023 and it has taken SIX MONTHS to get it fixed. A simple broken element replacement should have taken one trip and less than one month. Unfortunately, after Sears technicians ordered THREE wrong elements on four visits, the last technician finally got it right and said he would have the element sent to us and schedule a follow up appointment to install. Two weeks later, no element and no notification of a new install date. We finally called the stove manufacturer (ZLINE) and asked for help. They immediately sent us the correct element and said that we should recontact Sears Home Services to set up an install date. After two calls and being placed on hold for a total of almost two hours, a date was scheduled for May 22, 2024. A few days later I was contacted by Sears Home Services and told that the appointment had to be changed to May 23, 2023 which we agreed to. On the morning of May 22, 2024 we received an email stating that the technician would be there that day instead of the scheduled following day. Fortunately, we were able to meet Bryan who did an great job. After Bryan left, we received another email from Sears Home Services saying that a technician would be at our house the next day to repair the range that Bryan already fixed! Bottom line, Sears Home Service is the worst repair company we've ever been associated with and we hope and pray that our appliance doesn't brake down again. If it does, we're going to just trash it and purchase a new one. Do not waste your money on any warranty contract that uses Sears Home Services to do their repairs.
Peter,
Cincinnati, OHExcellent support
Yugen arrived when he said he would and was very clear about the repair needs and the options we had available. I'm very grateful Sears still offers this quality of service.
Greg T,
Brooklyn, NYStove
Replaced some parts on my stove.Was very knowledgeable,friendly and nice. I would recommend him for your job!
Deb H,
Pearl, ILGas range
Joseph did great. He was very professional, and tested the bad part before replacing.
Jane S,
Fallon, NVSatisfied customer
Very professional and friendly. Great work. Knowledgeable and fixed the problem right away.
Rebecca H,
Stockport, OHSpeedy efficient
Lance called ahead and arrived early. He changed out the discrepancy parts, tested, cleaned up and left with a smile 😃.
Lorraine K,
Kailua, HIOur Service Technicians were prompt and professional
I will give both Patrick and Tyler 5 stars. They arrived as scheduled and were both professional. Unfortunately, I must give Sears Home Services the worst rating possible. We would say that we have experienced the absolute worst customer service - ever!! We have been trying to get 1 simple part replaced on our stove. The first part to arrive was used and filthy with grease. The delivery box was in shambles. The technician refused to install the part. He ordered a new replacement. The company (not the tech) repeatedly canceled out the new order. Yet, they would write that the part had arrived, schedule another appointment, then no one would show up. This started March 28th. Today is May 22nd and we finally have the part installed. At no point in this process have we been satisfied. There is complete chaos regarding customer service. You can not get through to a customer representative in a timely or direct manner. Links for assistance via email or text do not work. Appointments are scheduled without asking the customer if it is convenient for them. Luckily, we are flexible, but individuals who work aren't able to accommodate waiting at home - and then no one shows up. When we did get appointment notifications the text date/time did not match the website date/time. Complete disregard for the customer with this company. After 2 months we finally called the business we bought the stove from and asked for assistance. My husband was also able to speak with a customer service supervisor (which we had tried to do on numerous occasions and were denied) just last week. Without those 2 interventions I don't think we would have gotten to resolution. I sincerely hope that my appliances do not need further repair and that I never need to work with Sears Home Services again. Again, no issue with the technicians that did the actual repairs.
Liz K,
Rochester, NYHome owner
Very pleasant and knew exactly what to do and let us know when he was coming also Very fast at what he did thank you
Connie W,
Deerfield, MORoss l
He was polite , professional, and efficient! Labor rates are too high.
Deborah S,
Prescott, AZGas stove
Found the problem fast had the part on his truck and got the oven fixed!
Sharon M,
Prescott Valley, AZ