Magic Chef Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
165
Average Rating
4.6/5
Horrible
He Never showed up to our scheduled appointment and all we need is a part put on and he never showed up
Sarah L,
Victoria, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745357750395
My drier doesn't work yet
My drier doesn't work yet, after almost two months and lot of new parts. I need an inmediate response
Daniel O,
El Paso, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739485988147
Not good
As I said in the last survey that I did for him for Charles d he is not able to check out the machine that I have he didn't put anything in the machine he said he didn't have time for that so that let me know that he didn't have time to properly diagnose this machine this is a great machine it just needs some attention with the spin cycle the spin cycle when I put just basic clothes in there it has it almost comes off the hinges I have pictures of the floor where it has just grooved into the floor so that lets me know that he is not a good technician maybe to somebody else maybe with some other products but this product he do not have a he doesn't have a proper understanding of it he didn't even know how to put it on the spin cycle without putting it on the the full cycle so that let me know also that he didn't understand what he was doing so no he's not it wasn't good thank you
Darlene J,
Waynesboro, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739414753800
Not good
The first time this Charles d came the washing machine was on the porch he just looked at it and stood in the door shaking cuz he was cold and he did not help me to even lift the machine back in the house where we can get it hooked up and everything we did have time but he did not take any time The second time he came in all he did was do a little thing he didn't even take the machine apart to check and see if there's anything loose in there if there was something going on he didn't even know how to put it on the spin cycle he didn't know how to do anything so I really hope and pray that you all do not send him back out send someone who is capable of taking the machine and checking the machine properly so that would be a great help and thank you so much
Darlene J,
Waynesboro, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739414725786
More problems after leaving!
He was very nice at first diagnosing the machine. He checked a few things and ran it a bit. He left saying it was the drain hose in the machine. I ran a load after he left and water came from under the machine due to him not putting the hose in the wall. The machine shut off and won't turn back on. There is now also water damage along the wall. I am extremely irritated and dissapointed.
Connor G,
Knoxville, TNCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738448771200
He didn't show.
We had an appt and no call no show. I would like to know why.
Monica L,
Frostproof, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729029961768
Worst technician
This technician did not repair my fridge after waiting for week he is to come. He refused to repair because my mini fridge was in the porch outside. He asked me to move the fridge inside house in order to repair, I said ok I move it to inside. Then he left my property and said call us back and reschedule your appointment. This guy was so mean and did not valued the customer issues and time. I'm so this disappointed from your service.
Dawoud F,
Memphis, TNCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721424675603
Mr
Good good good good good good good 👍 good good good 👍
Jeff T,
Philadelphia, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account.
Sears Home Services on 1720474150924
bad experience!
the technician order the part twice incorrect and after 2 months they said they could not fix the microwave. no communication during the process and just a waste of money, time and lots of headaches.
Mario M,
S Padre Isle, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708989450326
Magic Chef Washing Machine
The very low rating was not due to the Technician at all, it was due to a very significant issue that Sears does not NOT allow a person to call and talk to anyone at Sears about changing the time of day of service! Neither do they allow it using their website although from the wording it gives the false impression that a person can. In addition although I received many service notice emails, I could not change the time of day using them. I did receive a call saying a service person was coming but there was no ETA! The service man was professional and did as much as he could---that is just test and verify the machine's faulty operation. The issue was dealing with the programming and he couldn't change it, only the manufacturer could. So there was nothing he could fix or repair. The faulty operation is a manufacturer's issue.
Wayne C,
Omak, WACustomer service response - Dear Wayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706223261157