Ice Maker Freestanding Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
360
Average Rating
4.6/5
You guys Suck!
Tech never showed up or called on two different occasions. I will never use your services and will recommend to everyone to not do so as well. Very disrespectful! Shame on your poor company!
Hector M,
Mission Viejo, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1753142782182
Not happy!
Not a very friendly guy. He advised on the part I needed to fix what he thought was the issue. Once he left, the appliance completely stopped working. Now I'm going to have to call someone else to come fix whatever it is he messed up!! Very frustrating!
Joshua R,
Greenbrier, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750284340300
Ice machine repair
The technician arrived but had an issue with getting in. After asking him to go to the front he was able to get in. Calls me after says he's diagnosed the issue but cant order parts for this machine? Why, he said he can't even contact Scotsman for parts, I again ask why and try's telling me some of them hide the parts so can't order them.. What.. He told me what the problem is and what part is needed but will not order the parts to complete the job I hired Sears Home Service to do. Very disappointed.
Ken L,
Paris, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748726167559
Ice machine free standing
Rhyen is excellent!!Jake is excellent Sears warranty service is a failure!! I started in August 2024 with warranty service visits. I am now in February 2025 and my ice machine is still not fixed and the tech told me and Sears. They have replaced everything in the machine and it will not work. It needs to be replaced! How many visits does it take for you to understand that. Then I can not reach a manager by phone or anyone who will not put me off. I tired of this I want my ice machine replaced!! Connie Maus
Connie M,
Meridian, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741649958284
The service technician has not even been in my home
The service technician has not even been in my home. Is this a joke?
Phillip R,
Memphis, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740699053751
Is there a zero star rating?
The first time when this technician arrived to my house and after determining what was wrong with the ice maker, he informed my husband and I that we would have to move and disconnect the water line of the ice maker and place it out in the room it was in so he could easily do the repairs. He stated that if he came back and this was not done, he would not do repairs. I asked him for a phone number to his place of employment to discuss this matter. The number he gave me was to a Sears mattress company that only had a voice recording regarding if "my mattress was comfortable?" with no option to speak to a human. I followed up with Sears who I had a master protection agreement with for the appliance, they promised two technicians would come for the repair and they would move it for repairs. This didn't happen and the above individual arrived alone and refused to do repairs. I informed him what Sears had said regarding this situation. He called his boss and I asked to talk to his boss as well and he quickly said " that won't happen." Horrible or really no service from this individual with quite the condescending attitude. He and A& E company deserve each other.
Stephen B,
Harahan, LACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740609996844
Total Disatisfaction!
I have not been at all happy with the service we have received. I started this process on Dec. 1, 2024 and have gotten NOWHERE!! I have another service call in for Feb. 14th and I need your MOST experienced Master technician. Danny diagnosed one problem, ordered the wrong part and then decided that problem didn't exist any longer. He put the machine on a clean cycle and left before even seeing if it had started properly. Within 5 min. Of his departure the ice machine was making an awful grinding noise. I need a technician who is trained in repairing free standing ice machines!
John E,
St Michaels, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738637292198
failure
after waiting 2 weeks, after responding to numerous texts and emails to clarify my problem and ensure a smooth service visit, delineating the exact make and model as well as problem with my appliance multiple times, after repeatedly confirming the visit(4 times), I eagerly awaited the technician. He called me this afternoon and said he doesn't service this brand, and to call Thor to arrange warranty service. Sorry. Good bye. I flew down to florida from atlanta for this - I sat in my house the entire morning - a waste of money and time and still a broken "new" ice maker. TERRIBLE SERVICE AND INCOMPETENCE AND OF COURSE the service department "understands how I feel". I appreciate how sincerely upset they were - they clearly didn't care a bit! 6 hours later still no follow-up of any kind.
Gary K,
Treasure Island, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734053080013
Appliance repair
It has been over a month and my ice maker is still not fixed. They came out to repair it and it still doesn't work. You have spent more trying to fix it than it is worth. I need someone to call me at +19728778028. Your phone service is a joke.
Steven W,
Telephone, TXCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721857375334
Poor Service Technician
Service technician arrived in a timely manner. Technician did not want to diagnoise ice maker problem. The technician threatened to charge extra to diagnoise the problem because he would have to do more work. I had to write multiple checks before my check was approved. Technician did not list defective part on my receipt. Technician injured my vegetable plants when leaving.
Nelson L,
New Orleans, LACustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1717879802418