Ice Maker Freestanding Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
360
Average Rating
4.6/5
Kenmore Ice Machine - still broke
Easy to schedule, showed up on time, really nice .....however, after evaluation of the appliance he stated that the defective part needed to be ordered and another tech would bring it out for install. He nicely shared the part which I purchased on-line for next day....installed it and the unit is still broken....incorrect diagnosis.
Chuck C,
Cypress, TXNice guy
Great it wasn't burnt out pump but leak in hose. Still leaking when he left but we found more than one area to tighten.
Sheila H,
Pensacola, FLNot Happy
This is at least the third trip to my house to fix my icemaker. After 5 hours of fixing and told it was good. I go over and check and it wont turn on. Called Sears and they told me someone would.call me in an hour and be out today! No call no technican. LIES. Called back nownI have to.wait days for a return trip. This is not Jasons fault, but why didnt he check to see if it worked before.leaving?
Sean L,
Melbourne, FLGreat Repairman
Jessie was a great repairman, however my ice maker is still not working. It's been 3 months with no ice maker.
Celia K,
Alice, TXSuccess
4 visits and every time, the tech comes, does one thing and leaves, saying " give it 48 hours to make ice" 4 visits, 4 failures. This is ridiculous
John C,
Alameda, CARating of Service
Technician has visited my home 3 times to repair my Kitchen Aid stand-alone ice maker. He has replaced circuit board and water valve. It still does not make ice. Have asked Sears to schedule another visit.
James Blackwell,
Marietta, GAIce machine still not working
Paid over 490.00 And ice machine is not working. Eric replaced the ice machine but no ice is producing what do we do.
Charlotte M,
Ocean View, HICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734129806275
Poor timing
Called me in the am to confirm 1-3 arrival. I called him at 4:30 when he had not arrived. We had an 8-5 window which kept me housebound today. I understand jobs run long but knowing I could have gotten some things done would have been nice.
Heather R,
Jacksonville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707428059871
Still not working!
Christopher came in a timely manner, was very polite and did what he thought would work. However the Kitchen aid stand alone ice maker is still not working. Please help us! We have a large family and we need our ice maker to work!
Ansley W,
Baker, FLCustomer service response - Dear Ansley thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332669251
Not Qualified
The technician was not qualified to work on my appliance (ice maker). Her never should have been dispatched to this job.
Chris K,
Brighton, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1693863342056