HOW IT WORKS

A freestanding ice maker is a must-have if you routinely use more ice cubes than your refrigerator's built-in ice maker can produce. If your ice maker leaks, doesn't make ice or doesn't work at all, don't have a meltdown. Sears Home Services is here to help.

## How can I Find Ice Maker Repair Near Me?

When your freestanding ice maker quits working, you’ll want to get it fixed fast. Sears Home Services has Repair Centers across the country with experienced Sears Technicians that can visit your home and repair your ice maker quickly.

We have Sears Repair Centers in these major metropolitan areas:

* [Atlanta](https://www.searshomeservices.com/locations/ga/atlanta)
* [Austin](https://www.searshomeservices.com/locations/tx/austin)
* [Chicago](https://www.searshomeservices.com/locations/il/chicago)
* [Los Angeles](https://www.searshomeservices.com/locations/ca/los-angeles)
* [New York City](https://www.searshomeservices.com/locations/ny/new-york)
* [Seattle](https://www.searshomeservices.com/locations/wa/seattle)

In addition to these major metro areas, Sears Home Services has local Repair Centers in every state. [Find a Sears Repair center near you](https://www.searshomeservices.com/locations) that will repair your ice maker.

### Why Choose Sears for Ice Maker Repair?

Choose Sears to repair your freestanding ice maker because we have experienced technicians with the technical expertise and parts to fix any brand of ice maker – no matter where you bought it.

We use OEM (Original Equipment Manufacturer) parts to fix your ice maker. OEM parts fit properly according to manufacturer specifications and last longer than after-market repair parts.

Sears Technicians are factory-trained to repair the following brands of ice makers:

* Kenmore
* Whirlpool
* KitchenAid
* GE (General Electric)
* EdgeStar
* Danby

Sears Technicians have access to technical documents and specifications needed to complete repairs on these and other under counter ice makers. Having access to the right parts and technical information ensures that Sears Techs can perform repairs on ice makers accurately and effectively.

Schedule service for your ice maker now and we’ll have a technician visit your home to fix the problem soon. Same-day and next-day repair appointments are available in many areas.

## How do I Fix my Ice Maker When it isn’t Working?

You'll need to repair your freestanding ice maker when it doesn't run, runs but doesn't make ice or it makes very little ice. You may be able to fix some basic problems yourself. 

### Why won't my freestanding ice maker run?

If the ice maker has no power at all, there could be problems with the electrical outlet or circuit breaker. First, check the electrical outlet by plugging a small appliance into the outlet to see if it has power. If not, reset the house circuit breaker for the outlet. If it still doesn't have power, have an electrician repair the outlet. If the electrical outlet is okay, unplug the ice maker and check the power cord for damage. Replace the power cord if it's damaged.

If the ice maker will not run even though it has electrical power (the control panel powers up but the compressor and fans won't run), there could be a problem with the electronic control board, ice bin thermistor, evaporator thermistor or internal ice maker wiring.

A power surge through the electrical lines may have disabled the electronic control board. Try resetting the electronic control board by unplugging the ice maker for one minute and then restoring power. If the ice maker doesn't run after restoring electrical power, you may need to replace the electronic control board.

Some ice makers flash an error code on the control panel when the electronic control board detects a problem. Most ice makers won't operate when an error code flashes on the display. Refer to the owner’s manual for your ice maker to determine the cause of the error code when the control flashes control lights in a repeating pattern or displays a code on the digital display. Correct the cause of the error code and the ice maker should start working again.

If these troubleshooting tips don’t help, you’ll likely need to have a Sears Technician visit your home and repair the ice maker.

### Why won’t my Ice Maker Cut the Ice Sheet Into Cubes?

If the cutter grid isn't heating up and cutting the ice slab into cubes, unplug the ice maker and check the wire harness connections between the cutter grid and the electronic control board. Reconnect loose wires and [repair broken wires](https://youtu.be/CGvOheMLsrA?si=va6_isM_zZbXsZqI) that you find.

If the wires are okay, [replace the cutter grid](https://www.searspartsdirect.com/diy/repair-guide/how-to-replace-a-freestanding-ice-maker-cutter-grid) if its wires don't heat when activated. If you replace the cutter grid and it still doesn't heat, then you'll likely need to [replace the electronic control board](https://www.searspartsdirect.com/diy/repair-guide/how-to-replace-a-freestanding-ice-maker-electronic-control-board) because the board isn't sending voltage to the cutter grid.

Of course, if these DIY repairs are beyond your expertise, schedule service to have a Sears Technician visit your home and repair the ice maker.

### Why does my Ice Maker Leak Water?

When you find water leaking from the ice maker:

* Check for leaks in the house water supply line connected to the water inlet valve, the drain line and the drain pump. Repair any leak or replace the leaking part. 
* Unplug the ice maker and check the water reservoir for a crack or hole. Replace the reservoir if it leaks. 
* Check the recirculation pump for leaks and replace it if leaking.
* Check the ice bin for a crack and replace it if it leaks.

If you’re unable to find the cause of a leak or you’re unable to replace the leaking component yourself, schedule service and a Sears Technician will visit your home and fix the ice maker.

### Why does my Ice Maker Run but not Make Ice?

When the ice maker runs but doesn't make any ice, a bad electronic control board, failed water supply, broken recirculation pump, sealed system failure or broken cutting grid could be causing the problem.

A faulty electronic control board can prevent the ice maker from making any ice. 
A power surge through the electrical supply line to the ice maker can lock up the control board, so reset the control board by unplugging the ice maker for one minute, then restoring electrical power.

If the ice maker doesn't start making ice, check the evaporator plate. If the evaporator plate is dry and the water reservoir is full, then the recirculation pump is likely bad. If the reservoir is empty, check the water supply going to the ice maker. To check the water supply, unplug the ice maker and shut off the water supply cut-off valve. Disconnect the water supply line from the ice maker and place the end of the water supply line in a container. Briefly open the water supply cut-off valve and check for water flow from the end of the water supply line. If no water flows through the end of the supply line, have a plumber fix the water supply going to the ice maker. If water does flow through the supply line, you'll likely need to replace the water inlet valve because it's not opening to allow water to flow into the reservoir.

If the water reservoir and is full and water flows over the evaporator plate but doesn't freeze, then a failed condenser fan, bad compressor or lack of refrigerant could be preventing the evaporator plate from getting cold and freezing the water. Replace the condenser fan if it doesn't run when activated. If the condenser fan runs, you'll need to have a service technician diagnose and repair the sealed system, which includes the compressor and connecting tubes that carry refrigerant. The sealed system should only be repaired by a service technician because the repair involves the recovery and recharge of refrigerant, which is tightly regulated by the Environmental Protection Agency (EPA).

For more DIY Repair Help for your ice maker, visit our [Ice Maker Repair Help page.](https://www.searspartsdirect.com/diy/freestanding-ice-maker-repair/1234586)

If you’re unable to diagnose and fix an ice maker problem yourself, schedule service and we’ll send a Sears Technician right out. Same-day and next-day service appointments are available in many areas.


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Trust the Ice Maker Repair Experts

Ice maker repair services near me

Harold was very knowledgeable and thorough. He diagnosed the ice maker dispenser problem correctly, ordered the right part and his repair was perfect. We are back in business for fixing Mama's drinks!! He made sure the water dispenser was operating correctly.

Harold did a great repair job on my frig

Excellent service and communication. Thank you so much! For taking the time to let me know how I can maintain this ice maker myself.

Ice maker service

Mr. Randy was awesome and I really enjoyed talking with him as he worked on my ice maker! He was very knowledgeable and informal on the appliance! 10/10 in my book!

Ice maker

Dave was professional in his interaction with me. Arrived at the promised time and repaired our ice maker

Owner

Early, efficient, and polite. He explained the issue(s) and made sure he cleaned up after he completed the service.

Reliable service

Andrew was great!!  He explained everything to me about the problem with my ice maker!!

The technician sent message when on the way & arrived promptly👍
Explained the whole process; was through & professional… Thank you!

Awesome

William did a great job. However, no fault of his, Sears has a horrible reaction time to repairs and no customer service by phone. Continue to get auto system over & over without human response. Reported repair needed in December 2023 and got it fixed March 21, 2024.  Also Sears no longer will service their stand alone ice makers.

Review of stand alone ice maker service

Doug was knowledgeable, friendly, professional, and honest.  I appreciated his help today with my stand alone icemaker.

Stand Alone Icemaker Repair

Knowledgeable, friendly and prompt,  What more could you want!

Ice Maker Freestanding Repair Reviews

Excellent service

Stand Alone Icemaker Repair

Review of stand alone ice maker service

Awesome

Ice maker

Reliable service

Owner

Ice maker

Ice maker service

Harold did a great repair job on my frig