HOW IT WORKS
Book online in less than a minute.
Apply your diagnostic fee to the costs of repair.
Save up to $150 on your repair if you enroll in a home warranty.
Water Heater Repair
You rely on your water heater to provide your home with hot water when you need it. When your water heater isn’t working, Sears Home Services is here to help. Our expert, factory-trained service technicians are near you and can visit your home to fix your water heater quickly.
Why Choose Sears Home Services for Water Heater Repair?
Sears Home Services is the nationwide leader in water heater repair. Our repair technicians are highly skilled and factory-trained to fix your water heater. With over 1,000,000 5-star ratings, our service technicians are the most-trusted source for your repair needs.
If your water heater is leaking, isn’t getting the water warm enough or is getting it too hot, or if the water won’t heat water at all, you want quick and reliable repair. Sears technicians are local to your neighborhood and offer same-day or next day service in many areas, so you can count on us to fix your water heater fast.
Sears uses OEM (Original Equipment Manufacturer) parts to fix your water heater, so you can trust the parts will fit properly and last longer than after-market parts.
Water Heater Brands that Sears Repairs
Sears service technicians repair most brands, including the following major brands of water heaters:
• AO Smith
• American Water Heaters
No matter where you bought your water heater, Sears can fix it for you fast–guaranteed.
Can I Fix My Water Heater Myself?
From dish washing and laundry to showering and simple hand washing, your water heater is used every day. Because of this daily use, it’s not uncommon for problems to develop over time. There are a few things you can check yourself that might fix the problem your water heater is having.
What to do if an Electric Water Heater isn’t Heating
One obvious but simple reason the water heater won’t heat is a tripped circuit breaker. Your electric water heater needs 240 volts of power to work. Check both breakers for the water heater by turning them both off and then back on again. This will reset the breakers if they were tripped. If the breakers trip again, one of the heating elements has likely broken and shorted out and will need to be replaced.
Another problem could be a tripped high-temperature limit switch. You can check the switch by shutting off the circuit breakers to the water heater, and then remove the cover over the upper heating element to access the switch. Reset the switch by pressing the red button. If after turning the breakers back on the water heater starts working, you may still have a problem. The limit switch prevents the water from overheating. If the switch tripped, it’s possible a heating element or the thermostat has failed causing the water to get too hot. The failure will need to be fixed to prevent scalding.
You can find more details on the steps above and more troubleshooting tips in our DIY Electric Water Heater Troubleshooting video.
What to do if a Gas Water Heater isn’t Heating
As with an electric water heater, you should check the circuit breaker first. A gas water heater has a single circuit breaker. Reset it by turning it off and then turning it back on again.
If resetting the circuit breaker doesn’t solve the problem, check the gas supply shut-off valve and make sure it’s fully open.
Also check the pilot light, and relight it if needed. If the pilot won’t stay lit, you likely have a bad thermocouple.
If these steps don’t help, follow the additional troubleshooting tips in our repair help content Water Heater: why isn’t my water heater heating my water?
What to do When Your Water is Getting the Water Too Hot
The setting on the water heater’s thermostat could be too high. Check the thermostat to see if it’s set above 130 degrees. Lower the temperature setting to your desired comfort. Families with small children should set the thermostat no higher than 120 degrees to prevent scalding. If this is still too hot, try adjusting it to 110 degrees.
If adjusting the thermostat doesn’t lower the water temperature, it’s possible the thermostat is defective and should be replaced.
Another possible cause for overheating in an electric water heater is the heating element. A short-circuit between a broken element and the tank could cause the element to heat constantly. In this case, the element needs to be replaced.
What to do If Your Water Heater is Leaking
If you find your water heater is leaking water, you’ll need to determine where it’s leaking from. Check the water pipe fittings first and tighten any that are loose. Also check the pressure relief valve and the drain valve for leaks. If either of these valves are behind the leak, the culprit will need to be replaced.
The heating element in an electric water heater could also be the source of the leak. Check to see if it is loose, and tighten it if needed. If the element is cracked or otherwise damaged, it should be replaced.
You can find more troubleshooting tips in our DIY content Why is there water in my water heater’s drain pan?
What to do if Your Hot Water Has a Rotten-Egg Smell
The water heater has an anode rod inside that protects the water heater tank from corrosion. In some conditions a chemical reaction between the water supply and the anode rod produces hydrogen sulfide gas, causing the hot water to smell like rotten eggs. A less-reactive aluminum alloy anode rod can be installed in the water heater to combat the odor.
Sears Home Services – Service You Can Trust
When you encounter a water heater failure you’re unable to fix on your own, schedule Sears repair service to fix it for you. Our repair technicians are experts in their field, with an average of 10 years of experience and extensive training and knowledge. They’ll inspect your water heater to diagnose and fix it quickly.
If you’re experiencing problems with any of your home appliances, HVAC systems, exercise equipment or outdoor power equipment, Sears Home Services has the experienced services technicians that can help. Our repair experts perform more than 7 million repairs annually, delivering guaranteed quality and workmanship. Trust Sears for all of your appliance repair needs.
WHY SEARS HOME SERVICES?
Average of 4,000,000+ homes serviced/year. Over 1,000,000 5-star ratings.
Available 6 days a week in most areas.
2,500+ manufacturer-trained technicians with an average of 10+ years of experience.
QUALITY PARTS FOR HUNDREDS OF BRANDS
Repairs for most major brands, no matter where you bought it.
Water heater brands we repair
No matter where you bought it, we can fix it. We repair most major brands, makes, and models.
Sears Home Services is the only nationally authorized Kenmore service provider.
BUNDLE ON CLEAN & MAINTAIN
Extend the life of your appliances with routine maintenance & save when you bundle.
- Tax and all parts and labor for repairs (if needed) are extra. Savings are obtained with multiple appliance packages vs. the individual regular price of $99.99 each.