Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.1K
Average Rating
4.6/5
Lack of communication/ Waiting forever
Ronald was great, but things got mixed up at some point after his initial visit. Ronald made a diagnosis and stated that a report would b completed. 7 weeks into this and I still dont have a repair completed. I had to contact Sears after Ronald came out initially. I stated what he said was needed and the operator still scheduled for a Sears tech to come out when it should have been a third party repair company. I did not know this until Ronald was at my door again. He then made a call to try to straighten everything out. Then when I finally get the opportunity to schedule for a third party repair person to come out they tried to schedule me with the same company that only did half of the job the last time (the air conditioning unit was replaced and not the air handler- direct incompatiblity. I even told ther servicer this at the time and he disregarded my concern). Hince why we are here today..... After going back and forth with him about the 3rd party servicer he magically found another one....
Lucresia H,
Columbia, SCWas not able to solve my issue
He explained to me was the problem was beyond his expertise.
Wellington S,
Ellenwood, GAGreat Info
The service tech was really helpful, and answered all of questions. Thank you!
Sandra R,
Mcallen, TXHVAC Service call
Nice. Good manners and resolved the issues quickly
Gwen W,
Winchester, VAAC Tech
Scott explained things he did and was going to do, very professional.
Maria D,
Milton, DEac repair
I am very happy with the prompt response and with Lemecio's work. However, I am out of the country and my cousin is house sitting for me. I have a Warranty Plan Number 628739775 I tried in vain to book thru SearsHomeHub and failed. I also have no phone so went to your website. I have been charged nonwarranty price which my cousin graciously paid. I will be back soon and be in a position to call and follow up. Kindly do your best to help me in the situation.
Sunila M,
Houston, TXDissatisfied
The technician fixed our AC Central pretty fast, I asked him if he could change the thermostat since it is very old and gets stuck on a certain temperature, he said I could change it myself since he wasn't allowed to do so. I have been paying this insurance for many years and this was my second claim , so I feel he should of done it for me, it just have been a courtesy.
Belen L,
Natalia, TXcompetent
he knew what needed to be done unlike the other tech i still do not like your company service as it is imossiable to talk to a human about everything and any problems that arise with your service
David R,
West Allis, WIProfessional
The technician was punctual and very helpful, he also did a good job of informing me how to properly maintain my system.
Neil S,
Pembroke Pnes, FLOk
It took Sears approx 2 weeks to come over. The technician seem to be in a rush and was leaving without checking all the possible reason why the AC was not performing optimally. I had to plead with him to check the thermostat , filters , do other tests etc.
Bobby A,
Strasburg, VA