GE Monogram Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

373


Average Rating

4.6/5

Washer dryer/stove, refrigerator
June 06, 2025
Overall rating

I had a request in for my washer, dryer, stove, and refrigerator. Only thing that was worked on today was my washer and stove I would have rather had my washer and dryer done today and my stove and refrigerator done at another appointment but per the technician that could not be done so now I have to wait a whole 10 days for my dryer that is not working at all to be looked at.

Julia O,

Crofton, KY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1749254831051

Gave bad advice and didn't fix
May 20, 2025
Overall rating

Technician came to install new ice maker that previous technician had ordered. He stated that I didn't need a new ice maker, all I need to do was unplug my fridge/freezer and let it thaw out. Did so, wasting a lot of food that didn't fit in coolers, but it didn't work. It's now over 2 months later and still have yet to have a fix as Sears technicians keep canceling my appointments. They've taken my money and haven't repaired. Impossible to get any sort of resolution.

Julia,

Bethesda, MD

Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1747835870177

Disappointed
May 12, 2025
Overall rating

The tech arrived, performed the replacement. We tested the water dispenser. It worked. He then left, after giving me the instruction to run a gallon of water through the lines. He left. I followed his instructions. Water started leaking from the refrigerator. I called the tech. He told me he used the old connector, and didn't have a new one on his truck. I was told to call Assurant and request a recall. Meanwhile I have a refrigerator leaking water all over my floor. Not at all pleased.

Obie S,

Coral Gables, FL

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1747183496460

Tech
May 03, 2025
Overall rating

Eugenio the tech was on time, gentle and knowledgeable. He fixed one leak under the fridge and the other leak in the ice maker needs new parts. He checked the part online and notified me that this part is unavailable. He said he will also notify the American Shield that the bad ice maker part is not available. I rate him 5 of 5. Thank you.

Ajit P,

Moraga, CA

Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!

Sears Home Services on 1746308441235

No service happened!
April 18, 2025
Overall rating

The technician was unfamiliar with built in refrigerators and could not attempt repair. Seems like with the model and serial # the company should have known what they were dealing with and either should not have scheduled or cancelled as soon as they knew!

Sally H,

Elgin, SC

Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1745011882371

Poor service
December 11, 2024
Overall rating

I had difficulty understanding him, he made no effort to self, the problem, and then gave me an estimate for almost $900 to replace the electric circuit board. When I told him I would not do it, he suggested turning the breaker on and off – that seem to solve the problem– I resent that he tried to sell me on a expensive fix before trying the simple one.

rc,

Garden City, NY

Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.

Sears Home Services on 1733957636247

Situation went from bad to worse
November 19, 2024
Overall rating

We opened the dishwasher and something snapped, causing the heavy door to drop to the floor. The first fix didn't work. Neither did second, and, during that attempt, the dishwasher was dented in two new places. Now First American is trying to deny coverage.

Tracy F,

Santa Barbara, CA

Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1732055090444

Still not fixed
August 15, 2024
Overall rating

Now the knobs don't work properly

Joan S,

Roaring Gap, NC

Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1723843739156

Not happy
July 31, 2024
Overall rating

Cody was looking for ways not to do his job. Not a customer friendly tech. One of the worst techs that I have experienced.

Jim T,

Onekama, MI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1722458283510

Technician never arrived today
June 03, 2024
Overall rating

Was here last week however did not have any knowledge of my particular commercial grade stove. Indicated someone else would need to come. Was re scheduled for today but no one has been.

Madeline W,

Fallston, MD

Customer service response - Madeline, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1717450598318