GE Monogram Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
373
Average Rating
4.6/5
Washer dryer/stove, refrigerator
I had a request in for my washer, dryer, stove, and refrigerator. Only thing that was worked on today was my washer and stove I would have rather had my washer and dryer done today and my stove and refrigerator done at another appointment but per the technician that could not be done so now I have to wait a whole 10 days for my dryer that is not working at all to be looked at.
Julia O,
Crofton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749254831051
Gave bad advice and didn't fix
Technician came to install new ice maker that previous technician had ordered. He stated that I didn't need a new ice maker, all I need to do was unplug my fridge/freezer and let it thaw out. Did so, wasting a lot of food that didn't fit in coolers, but it didn't work. It's now over 2 months later and still have yet to have a fix as Sears technicians keep canceling my appointments. They've taken my money and haven't repaired. Impossible to get any sort of resolution.
Julia,
Bethesda, MDCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1747835870177
Disappointed
The tech arrived, performed the replacement. We tested the water dispenser. It worked. He then left, after giving me the instruction to run a gallon of water through the lines. He left. I followed his instructions. Water started leaking from the refrigerator. I called the tech. He told me he used the old connector, and didn't have a new one on his truck. I was told to call Assurant and request a recall. Meanwhile I have a refrigerator leaking water all over my floor. Not at all pleased.
Obie S,
Coral Gables, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747183496460
Tech
Eugenio the tech was on time, gentle and knowledgeable. He fixed one leak under the fridge and the other leak in the ice maker needs new parts. He checked the part online and notified me that this part is unavailable. He said he will also notify the American Shield that the bad ice maker part is not available. I rate him 5 of 5. Thank you.
Ajit P,
Moraga, CACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1746308441235
No service happened!
The technician was unfamiliar with built in refrigerators and could not attempt repair. Seems like with the model and serial # the company should have known what they were dealing with and either should not have scheduled or cancelled as soon as they knew!
Sally H,
Elgin, SCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1745011882371
Poor service
I had difficulty understanding him, he made no effort to self, the problem, and then gave me an estimate for almost $900 to replace the electric circuit board. When I told him I would not do it, he suggested turning the breaker on and off – that seem to solve the problem– I resent that he tried to sell me on a expensive fix before trying the simple one.
rc,
Garden City, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733957636247
Situation went from bad to worse
We opened the dishwasher and something snapped, causing the heavy door to drop to the floor. The first fix didn't work. Neither did second, and, during that attempt, the dishwasher was dented in two new places. Now First American is trying to deny coverage.
Tracy F,
Santa Barbara, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1732055090444
Still not fixed
Now the knobs don't work properly
Joan S,
Roaring Gap, NCCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723843739156
Not happy
Cody was looking for ways not to do his job. Not a customer friendly tech. One of the worst techs that I have experienced.
Jim T,
Onekama, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722458283510
Technician never arrived today
Was here last week however did not have any knowledge of my particular commercial grade stove. Indicated someone else would need to come. Was re scheduled for today but no one has been.
Madeline W,
Fallston, MDCustomer service response - Madeline, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1717450598318