GE Monogram Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Poor service
I had difficulty understanding him, he made no effort to self, the problem, and then gave me an estimate for almost $900 to replace the electric circuit board. When I told him I would not do it, he suggested turning the breaker on and off – that seem to solve the problem– I resent that he tried to sell me on a expensive fix before trying the simple one.
rc, Garden City, NY
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on December 11, 2024
Situation went from bad to worse
We opened the dishwasher and something snapped, causing the heavy door to drop to the floor. The first fix didn't work. Neither did second, and, during that attempt, the dishwasher was dented in two new places. Now First American is trying to deny coverage.
Tracy F, Santa Barbara, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 19, 2024
Still not fixed
Now the knobs don't work properly
Joan S, Roaring Gap, NC
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2024
Not happy
Cody was looking for ways not to do his job. Not a customer friendly tech. One of the worst techs that I have experienced.
Jim T, Onekama, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 31, 2024
Technician never arrived today
Was here last week however did not have any knowledge of my particular commercial grade stove. Indicated someone else would need to come. Was re scheduled for today but no one has been.
Madeline W, Fallston, MD
Customer service response - Madeline, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 03, 2024
Still not Fixed
It's been a month and a half and found out today my refrigerator still is not working. They never tested the dispenser with the water turned on, only pushed to see if ice came out. He cussed every visit the entire time he worked except when there was another tech with him on the last visit 2/28. Seems to hate his job and is rude. Couldn't get a live agent number to call so I could have him removed from my job. If I could give a minus zero stars to A&E Factory Service I would!
Marie L, Long Beach, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on March 01, 2024
I'd give you a zero star if I could!
First of all, Conrad was very nice and friendly when he walked in the door, but the other white guy did not even give me any eye contact - so rude! Then they looked for the model number, but couldn't find it in "the usual places." After they closed me out and left, I found the model number — it was under the meat drawer. They hadn't even take the drawer out! Even if they had seen it, they had already closed out my service call so now I have to start over again. This has been a very frustrating experience. The smallest window I got was 8 AM to 5 PM. They arrived shortly before 12 and left shortly after 12.
Chung-Hae Casler, Jacksonville, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on February 20, 2024
Great Job with Refigerator Repair
Joey was always on time and did a great job. He really knows his stuff!
Ron W, Irvington, VA
Customer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 14, 2023
1
Not a good experience at all, appointments been canceled, changed couples of time and The tech who finally came did not seem to know stuff about my refrigerator
Nahid A, Woodland Hls, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 11, 2023
4201
I have not seen him yet. No work has been done
Sondra T, Anniston, AL
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on November 03, 2023
