Dryer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer and dryer
I was very satisfied with the service for the washer and dryer. The young man very very polite, and PUNCTUAL. I would like this young man service my appliances any time.
Virginia A, El Paso, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on April 02, 2024
Review of technician for dishwasher
Technician walked into my kitchen. Looked at dishwasher, mumbled something about not fixing dishwasher. He then scribbled on paperwork (which was supposedly supposed to be my signature). He then left to go outside. I thought he'd come in to talk to me about what was going on. Instead he got in his truck and left. I thought he was rude, and forged my signature. If I could I'd rate him a negative 20.
Yvonne Siddique ( Laulak is my spouse), Moline, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 01, 2024
Absolutely terrible
I first started having problems with my dryer two and a half months ago, it still doesn't work. Finally got approval to replace it three weeks ago and have not heard anything. I have called probably a dozen calls and get told the same thing that they need to have 48 more hours.
Meredith B, Byron Center, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 30, 2024
No one ever showed up
I don't know 2 scheduled visits and no one has up. We'll 1st visit schedule 12 to 5 called at 9:15 am when I was at work told him I would be back for the 12 and after scheduled time. He said he would come back later no show Rescheduled for 3/30 time given was between 8 to 12 shifted my work schedule to be there and at 12:15 no call or no show.
Brenda H, Montross, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 30, 2024
Still not drying clothes
He fixed the part that turns but it's still not drying the clothes 😖
Jennifer J, Romeoville, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 30, 2024
New timer knob
Could it be that I just needed a new timer knob and not a new timer? He replaced the whole timer and it stopped working again.
Eric R, Moreno Valley, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 29, 2024
Washer is still tore up
Washer still does not work. Needs to come back out.
Tara F, Busy, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 28, 2024
Matt to the rescue
Notified Sears Home Services of a Dryer issue. They scheduled a Tech the very next day. How awesome! Matt arrived as scheduled. He was very thorough and was able to diagnose the problem in a reasonable amount time. He explained to us exactly was the issue was and how he was going to rectify it. We found Matt very knowledgeable and a great example of how customer service should be done. Well done Matt.
David L, Niskayuna, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 27, 2024
Don't waste your money!
Been without a dryer for over two months techs keeps coming out saying it's fixed and go to use it next day. It's not fixed. Find some people that actually know how to repair things!!
Stephen S, Fitchburg, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on March 27, 2024
Awful!
This is the second time a tech came to fix the dryer and it's still not fixed!! I've been two months without a dryer and then tell us they can't come back for a month! Not acceptable. Avoid the sears warranty at all cost they are incompetent.
Stephen S, Fitchburg, MA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 27, 2024
