Dryer Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer repair
Claimed the repair was done and was not willing to wait to demonstrate completion. Five minutes after he left I tried to dry a load and the pronounced loud sound was as loud as ever. He had not solved the problem.
Janine J, Holmdel, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 05, 2024
questionable knowledge
I worry about his knowledge base. The code on the dryer was CE and he didn't know what it was. I had to show him from the instruction manual. I then urged him to clean the exhaust in the dryer and it took him 2 hours. Not even sure if he fixed it correctly.ugh! And he said I didn't need the rubber ring around the dryer hole so he didn't replace it. He said it didn't need it.
Amy G, Mason, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 04, 2024
Poor service
Not good experience I'm
Iulio S, Fairfield, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 04, 2024
Disapppointed
Olimpiu was due to arrive between 8 am and 5 pm. He did not arrive until 5:45. He had one more stop after mine. He was supposed to install a timer, motor, and blower. He only installed the timer. He said that's all I needed. He said I did not need the rest. He took the other 2 parts parts with him. I put a load of clothes in the dryer after he left. Within 10 minutes after I started the load the circuit breaker popped again.
Camille W, Millersville, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 02, 2024
Kenmore dryer repair
Service is unacceptable and technician Sean, is not truthful or trustworthy !!! Today Sean did not come to repair our dryer -said he was here in our driveway but no one home. We were here the entire day! He came on Jan 12 ordered dryer parts, parts delivered here Jan 20. Scheduled appt Jan 29 but we were cancelled after waiting all day , notified we were re-scheduled for Feb 12 we were cancelled again for Feb 28- today- He documented that he came today and completed the repair ! HE DIDNT STEP FOOT INTO OUR HOME ! We have been waiting 7 weeks and still no repaired dryer. Warning - do not sign up for this Sears Home Service, they are not trustworthy and the service is unacceptable. Unsatisfied customer- Linda Cincinnati, Ohio
Linda D, Cincinnati, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 28, 2024
Awful Service
He refused to clean the pipe area below the washer because he said it was not his job. This was a first. In all my years with Sears this inexperienced and unprofessional technician refused to do his job. I immediately asked him to leave. I then reported this the awful incident to Sears.
Erika M, Sacramento, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 28, 2024
Horrible Service
The service technician did not arrive until after 5pm, when the window given was 8am to 5pm (which is a ridiculous window of time). He seemed incompetent from the start, as if he had never worked on a washer or dryer like ours before. He tightened a few screws on the dryer and claimed it was fixed. It was not. Then he ordered parts for the washer repair, and scheduled the repair date more than two weeks out. That date was today. Again, we had an 8am to 5pm window, and he didn't show. I called the appliance warranty company, who contacted the technician, and they told me it was a two person job, and the tech didn't have a second person. It was no surprise that it was a two person job, he knew that when he scheduled it two weeks ago that there would need to be two workers. Even worse, I only learned about this after 5pm, and when I called. No one called me. A few minutes after my call, I received an email rescheduling for March 4. We cannot be available on that date. It is impossible to reach anyone at this company, so now we're left with a washer that's not functioning properly for another week or more. I have already informed the appliance warranty company that the technician is not welcome back at our home. He disrespected our home as well, using the bathroom without first asking, and using a private bathroom that is NOT for guests. Horrible, horrible, horrible.
Jim D, Fredericksbrg, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 23, 2024
Never again!
Erick the was great. However, Sears communication is terrible. I received no information for a month. When I finally got a hold of your call center in India I was transferred three times. I was first told I cancelled an appointment so my part was cancelled as well. After repeatedly explaining that sears cancelled because the part was not in I was told the part was no longer made. Big difference, right! Now I am waiting for a confirming email. I will never use your services again.
Paula B, Parker, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 22, 2024
Service Provided
Louis replaced the part. He did a short test on dryer. There was no longer a noise. The dryer now cuts off and does not complete the drying cycle. It completely shuts off in the middle of the drying cycle. Help!
Al D, Forney, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 19, 2024
Worse communication ever
No phone number OR email to leave an actual msg. Everything is automated with a recording and mysteriously my original appt was canceled by YOUR company the day of, with one single email AND rescheduled a week later. When I called your 800 #, it gave me an option to come the following day. "Press one"; it didn't work and confirmed the later date that YOUR company rescheduled. I am very disappointed and after my contract expires, I will most lkely NOT renew it. The technician was great. A 5 rating for him.
Denise K, Hidden Hills, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 13, 2024
