Dishwasher Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher Consultation
The technician, Mohammed T., arrived at around three p.m. The window given was between 8AM-5PM. He was polite but not really friendly. He also seemed a bit aggitated already and in a rush. I escorted him in to our kitchen. He asked what the issue is and I explained the dishwasher is leaking when we use it. He asked for the model and serial number. Yet, I told him I could not locate it. I further explained it is a very old appliance, perhaps 10 or 15 years old. He tried to look for it briefly but then soon gave up. He suggested we try and locate the numbers via the landlord or manual. The technician said he could not do anything without such information. Still, he advised we call once we find the requested information and left promptly.
Esteban E, Alexandria, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 09, 2024
I did more work than Wayne did
Your representative signed a flashlight into a solid black faceplate looked under the sink played on his phone and then told me the charge was going to be approximately $850. He did nothing to troubleshoot it, he has the wrong type of appliance on his paperwork it is not a GE, he wanted to get back to Northern Virginia it was quite obvious because before before he even started he wanted me to find the warranty. He is definitely giving your company a very bad name. Absolute waste of time, he talked down to me as a woman, and he believes me to be stupid, I sat in the kitchen and watched him.
Denise D, Colonial Beach, VA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 08, 2024
Unacceptable for service and follow up
Ethan, Ethan informed me that in was my braker and he would enter that I needed an electrician on his report; which he told me that the dishwasher would continue to break down without this issue being resolved. Mary
Mary H, Loveland, CO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2024
dishwasher
i pay a monthly fee to cover all my appliances for preventive maintanance a repairs, but he still charge me money for cleaning it.............
Tiburcio G, El Paso, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 06, 2024
Horrible experience with Sears
This is the third time they've come and bit been able to fix the dishwasher. It's been 7 months without a working dishwasher. Never get a Sears protection agreement! As a physician, I have to take off work to be there every time they come for repairs and it's been for nothing. I'm incredibly disappointed.
Maria G, Berkeley, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 06, 2024
Recall should have been recommended
The repair technician came out twice. He told us we had a bad dishwasher and he had one too. We shouldn't expect it to work well like it did when we got it new. He put in a heating element. He came back again and I opened up the newly washed dishes. Steam came out and I showed him some things that were greasy. He wrote up that there was nothing wrong with our dishwasher.
Susan H, Mabank, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 30, 2024
Lack of customer service
Technician was short and rude. Didn't care about the issue just wanted to get paid and leave. Didn't listen to concerns or prior issues with this same exact appliance. Wanted to charge triple what was paid less than a month ago for same exact repair
Jessica B, Cheyenne, WY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 29, 2024
Surreal… in a bad way
After staying home for the whole day and losing a day's pay, and after having received numerous confirmations vis text all week long as well as the day of, and having been called to ask what my problem was, they never showed up. I was told that not only do I have to remove the dishwasher from under the counter so they could access the unit—at my expense—they said that they didn't have anyone to come anyway. End of story.
Aaron T, Hasbrouck Hts, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 25, 2024
Dishwasher repair service.
Not happy, the issue was not fixed, still canceling the wash and drain, having to restart the machine. Need another appointment for the same issue
Carlene A, Saint Louis, MO
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 25, 2024
Still not working!!
I'd given a glowing report but just went to use my dishwasher for the first time and again it is dead. No lights no ability to select a cycle or start. SOOO BUMMED!!
Deborah W, Culpeper, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 24, 2024
