Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.5K
Average Rating
4.9/5
Great customer service
Knowledgeable, explained and gave information in detail together with solutions options.
Alma I,
Fair Lawn, NJCraftsman riding mower
Very personable. Hard worker. Unfortunately, he do not have a cover for the new air filter he installed.
William C,
Raleigh, NCLawn tractor
Service was as scheduled and tractor does seem better than before but continues with an ongoing vibration when the mower deck is engaged, that wasn't there prior to recent issues. Tractor and deck has always been smooth until recently
Eric M,
East Sandwich, MAFriendly and Knowledgeable
Oscar is a good service tech. He was knowledgeable about Sears products. He gives tips and recommendations about keeping a Craftman product running finely tuned.
Towanda C,
Odessa, FLThank You.
Thank you to Sears for helping us with the garage door opener repair.
Jwala C,
Torrance, CABrent
Brent was excellent, obviously expert in his craft. He was thorough and complete. Also very easy to deal with and very informative. The only complain, is our appointment was confirmed for the original date, however, no one showed up and no phone call or message came until late the next evening.
Brian L,
Goffstown, NHGarage door opener
Bruce did the best he could. The customer service person did not listen to what my problem was. She was too busy reading from a script and trying to sell me products. I knew EXACTLY what I needed done. Did not need diagnostic. I needed the tech to bring 2 12 volt batteries for the model # I gave. I wasted all morning waiting n he came with no batteries. Very disappointed in your customer service department.
Sandra P,
Morris Plains, NJTechnicial was great - appointment took 3 weeks, truck empty
The technician excellent but, the truck had no supplies for repairs, was completely empty, every shelf. He only had his tools.
Linda B,
Ellicott City, MDVisit Review
Gary was great! Very courteous, patient, and informative. Great job.
Timothy G,
Wylie, TXI'm Harold Anderson
Okay technician showed me a few things that I didn't know
Harold A,
Forney, TX