Craftsman Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

2.5K


Average Rating

4.9/5

Great customer service
February 16, 2024
Overall rating

Knowledgeable, explained and gave information in detail together with solutions options.

Alma I,

Fair Lawn, NJ
Craftsman riding mower
October 29, 2023
Overall rating

Very personable. Hard worker. Unfortunately, he do not have a cover for the new air filter he installed.

William C,

Raleigh, NC
Lawn tractor
October 27, 2023
Overall rating

Service was as scheduled and tractor does seem better than before but continues with an ongoing vibration when the mower deck is engaged, that wasn't there prior to recent issues. Tractor and deck has always been smooth until recently

Eric M,

East Sandwich, MA
Friendly and Knowledgeable
October 04, 2023
Overall rating

Oscar is a good service tech. He was knowledgeable about Sears products. He gives tips and recommendations about keeping a Craftman product running finely tuned.

Towanda C,

Odessa, FL
Thank You.
October 04, 2023
Overall rating

Thank you to Sears for helping us with the garage door opener repair.

Jwala C,

Torrance, CA
Brent
September 29, 2023
Overall rating

Brent was excellent, obviously expert in his craft. He was thorough and complete. Also very easy to deal with and very informative. The only complain, is our appointment was confirmed for the original date, however, no one showed up and no phone call or message came until late the next evening.

Brian L,

Goffstown, NH
Garage door opener
September 22, 2023
Overall rating

Bruce did the best he could. The customer service person did not listen to what my problem was. She was too busy reading from a script and trying to sell me products. I knew EXACTLY what I needed done. Did not need diagnostic. I needed the tech to bring 2 12 volt batteries for the model # I gave. I wasted all morning waiting n he came with no batteries. Very disappointed in your customer service department.

Sandra P,

Morris Plains, NJ
Technicial was great - appointment took 3 weeks, truck empty
September 21, 2023
Overall rating

The technician excellent but, the truck had no supplies for repairs, was completely empty, every shelf. He only had his tools.

Linda B,

Ellicott City, MD
Visit Review
September 20, 2023
Overall rating

Gary was great! Very courteous, patient, and informative. Great job.

Timothy G,

Wylie, TX
I'm Harold Anderson
September 10, 2023
Overall rating

Okay technician showed me a few things that I didn't know

Harold A,

Forney, TX