Craftsman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.5K
Average Rating
4.9/5
engine backfiring
John replaced the carburetor on my tractor in hopes of fixing the engine backfiring problem. It did not fix the problem!! What now??
James G,
Ravenna, OHTractor Repair
Arrived on time and fixed my tractor. David was friendly and solved the problem in a timely fashion
Louis G,
Martinsville, NJon time
on time with good communication
Joan H,
Wellsville, PALawn Mower Repair.
The technician did a great job. This system needs to more consumer friendly. Sears has no way to contact customer service directly. You have to go through numerous button pressing on the phone until you reach a final recording that tries to sell you some type of service and when you don't respond the call ends! The service technician is great. Sears needs to have some real people to answer questions!
Gilbert G,
Millers Creek, NCSear Service
Why is the time window 8:AM-5:PM? Not too many years ago, customers were given the option of 8:AM-12:PM or 1:PM-5:PM. It is very hard to block out an entire day, but it is a lot easier to block out half a day. It would seem to me that if you truly are interested in customer SERVICE, you would do this.
Kanawha,
Henrico, VAreplaced idler pulley
He needed a lot of help from me. It was broken off and took two of us to remove the broken parts. He knew what needed to be done.
Lester D,
Powder Spgs, GAJordan not told we needed keypads repaired or replaced.
Jordan came prepared for a routine maintenance call only even though I specifically told the operator who took the order we had specific problems with the numbered keypads for each door. So Jordan had to schedule another call 2 weeks from now for that.
Rebecca K,
Bel Air, MDWhy my Craftsman riding mower was cutting out
John told me I needed a new carburetor, so l need him to come back, l want it.
Edward K,
Youngstown, OHFine
Great to have yrs of experience Thnx. Craftsman tractor
Keith J,
Bolingbrook, ILLawn mower repair
Work was done timely and done well. Repair was way more expensive than it should have been looking at how long it took to repair!
James L,
Mapleton, ND